Контактная информация

Соискатель указал телефон , эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10903118/

Опыт работы

Technical support specialist

с 08.2023 по 06.2024 (10 месяцев)
Pricereporter, Львів (IT)

· Delivered technical support for PriceReporter’s logistics and accounting application, catering to top-tier U.S. companies.
· Assisted clients managing government orders and ensured seamless integration with GSA Advantage-certified products.
· Resolved technical issues efficiently to maintain system performance and compliance with government standards.
· Provided guidance to users, ensuring optimal utilization of the software for logistics and accounting workflows.
· Collaborated closely with internal teams to address client needs and improve product functionality.

Zoom remote support project lead

с 10.2020 по 05.2023 (2 года 7 месяцев)
Elite Consulting, Львів (IT)

· Led a team of 12 to provide Zoom video conferencing support for top executives, including vice presidents and senior managers, at Johnson & Johnson offices worldwide (USA, Singapore, Western Europe, and the UK).
· Oversaw daily operations, ensuring seamless conference execution and timely resolution of technical issues for high-profile clients.
· Monitored project progress, collaborated with technical consultants, and ensured consistent service delivery.
· Delivered comprehensive reports to senior management, outlining project performance, metrics, and outcomes.
· Managed all aspects of project coordination, including team performance, resource allocation, and client communication.
· Successfully executed the project during the COVID-19 pandemic, adapting to evolving needs and achieving client satisfaction.

Tier 2 Customer support specialist

с 08.2019 по 09.2020 (1 год 1 месяц)
Multilogin, Львів (IT)

· Provided technical support to users via chat and ticket systems in both English and Russian, effectively resolving software-related issues.
· Troubleshot and resolved user problems remotely using TeamViewer, ensuring minimal downtime and enhanced user experience.
· Guided customers during pre-sales and post-sales stages on software usage to optimize business operations.
· Addressed billing inquiries, issued receipts, and collaborated closely with the refund department to ensure timely resolution.
· Conducted bug testing for new software updates, recreated user-reported issues in controlled environments, and prepared detailed Jira reports for development teams.
· Contributed to improving customer service quality by consulting users and providing actionable feedback to internal teams.

Project Lead

с 12.2015 по 05.2019 (3 года 5 месяцев)
United Health Solutions, Львів (Фінанси, банки, страхування)

· Managed and coordinated a team of 20 professionals delivering Business Process Outsourcing (BPO) services for U.S. customers.
· Oversaw day-to-day operations, ensuring adherence to quality standards, timelines, and client expectations.
· Facilitated effective communication between team members to optimize workflow and maintain high levels of productivity.
· Successfully guided the project to completion within the planned timeframe, achieving predefined goals and milestones.
· Provided strategic input to enhance service delivery and ensure customer satisfaction throughout the project lifecycle.

Senior Support Engineer

с 05.2014 по 12.2015 (1 год 7 месяцев)
Zoom Support, Львів (IT)

· Diagnosed and resolved software-related issues, including printer connectivity, Wi-Fi configuration, and operating system errors (Windows and macOS).
· Optimized system performance to enhance productivity through troubleshooting and system adjustments.
· Debugged, compiled, and maintained software programs to ensure operational efficiency.
· Recovered corrupted or encrypted files caused by viruses and malware; performed data restoration with a high success rate.
· Implemented solu

Образование

Національний університет "Львівська Політехніка"

Безпека інформації, Безпека інформаційних і комунікаційних систем, Львів
Высшее, с 2013 по 2017 (4 года)

Знания и навыки

• Користувач ПК
• Уміння працювати в режимі багатозадачності
• Стресостійкість

Знание языков

Английский — продвинутый

Дополнительная информация

Маю авто - Ford focus universal