Oльга

OLHA NYTKA
CONTACT

https://t.me/Olha_NV
WORK EXPERIENCE
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Amazon Technical Manager
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Amazon PL Jan 2024 - Present
6633b3246/

Operation and configuration of the Back-end of Amazon Listings and other
marketplaces
Languages Setting up listings, bullets, titles, A+ Content, Brand Story, A/B Test
Work with Sellerise, Helium, Keepa and other tools.
English B2 Launching promotions and managing deals and coupons
Ukrainian Native Analysis of problematic issues and search for the optimal one
a solution for both the client and the company;
Solving critical situations of various kinds;
Compilation of analytical tables on efficiency
sales on Amazon and other marketplaces;
SKILLS Analysis and control of indicators;
Performance of operational management tasks
a store within e-commerce platforms,
Listing optimization Finding and implementing new tools for
Microsoft Excel increasing efficiency and automation of processes;
Team Organization Timely coordination of actions with other employees
Team Management on current cases.
Project management Constant work with tables Google, Excel, OFFICE, Calendar, Documents
Customer Support
Retention manager
Workflow Analysis
PirateSpot Aug 2023 - Dec 2024
COURSES
Communicating with players through outgoing phone calls
Excel for business - Laba Dealing with complaints and dealing with customer issues
Project manager for IT - Laba Customer retention
Compilation of reports
Monitoring the status of your client base and the implementation of the KPI plan
Adherence to the work standards of the retention department and follow the
specified procedures
and rules of customer service
Actively contribute innovative suggestions for the continuous development of
EDUCATION the company.

Bachelor, Applied Linguistics
Supervisor of Incoming line
Lviv Polytechnic National University PM Tech
May 2021 - Apr 2023
2016 - 2020
Management of a team of up to 20 people.
Monitoring the performance of duties of the department up to 250 people.
Analysis of the product to determine its effectiveness, convenience, practicaylit .
Conducting research on the relevance of the product to users.
Experience in managing a team and building a workw.flow
Data analysis and improvement of work processes.
Defining goals and introducing projects to achieve them.
Employee monitoring, KPI setting, dismissal, online and offline training.
Statistics and SLA, quantitative indicators of each employee.
Constant work with tables Google, Excel, OFFICE, Calendar, Documents