Анна

Anna Chepurna
PROFESSIONAL SUMMARY
Extremely organized and meticulously detailed sales, marketing, business
development Professional with excellent communication skills, and team
management principles possess the ability to function equally well both
independently and in a cross-cultural team environment. Recognized as a
leader with an exceptional ability to manage multiple responsibilities
simultaneously, proactively resolve issues, and produce results by
leveraging internal and external resources. Display excellent verbal and
CONTACT written communication, interpersonal and active listening skills, along
with the ability to interact effectively with both customers and
Ukraine , Kyiv
coworkers. With a track record in Real Estate, Business Development,
[открыть контакты](см. выше в блоке «контактная информация») Client Relationship Management, Key Accounts, Sales & Marketing,
[открыть контакты](см. выше в блоке «контактная информация») Events, I stand to significantly contribute to your objectives in a
challenging but rewarding position.
Driving Licence Category B of
Ukraine and UAE

WORK HISTORY
SKILLS Coordinator Customer Engagement 06/2022 - Current
Fly Dubai Airlines - Dubai, UAE
• Presentation Skills & Prospecting
Skills; • Providing high quality, fast, efficient and friendly service for customers,
• Estates& Account Management; converting calls to sales to contributing direct revenue;
• Top-Level Negotiation Proficiency; • ensuring customer service excellence is archived for all Fly Dubai
• Real Estate Market Knowledge; customers by providing services: provide information about
• Business Development & VIP Clients; restrictions requirements covering their journey, health requirements
• Key Account Management & Market and other details such as check-in place and time, free baggage
Research; allowances, wheel chair request, special meal request, and seat
• Sales Processes Proficiency; assignment;
• Meeting Management & Client • manage large amounts of inbound and outbound calls in a timely
Relationships; manner; follow communication “scripts” when handling different
• Business Development & VIP Clients; topics;
• Motivation for Sales& Meeting Sales • identify customers' needs, clarify information, research every issue and
Goals; provide solutions and/or alternatives;
• Client Relationships& Quality Focus; • seize opportunities to up sell products when they arise; build
• Critical Thinking& Research Skills; sustainable relationships and engage customers by taking the extra
• Analyzing Information & Reporting mile;
Skills; • keep records of all conversations in our call center database in a
• Communication & Leadership comprehensible way;
Qualities; • frequently attend educational seminars to improve knowledge and
• Problem Solving& Results Driven; performance level;
• Team Management & Supervision; • meet personal/team qualitative and quantitative targets.
• Operations Management Mindset;
• Complaint Resolution & Customer Sale, business development & Marketing 09/2020 - 05/2022
Satisfaction. investment advisor
• Customer relationship building The First Group, property development company - Dubai, UAE
• Handling sales activities with a focus on achieving predefined sales
targets;
LANGUAGES • Prepare and present business proposals to convince clients and secure a
consulting deal;
Ukrainian Native • Negotiated agreements with the clients as per the policies and
English A1 guidelines of the company and in coordination with the respective senior
management;
Fluent • Achieved the sales targets whilst building the company's reputation,
enhanced the brands name and conducting long-term sustainability;
Russian C2
• Arranged and carried out presentations and site visits for potential
Proficient clients;
• Intermediated negotiation processes, consulted clients on market
conditions, prices, mortgages, legal requirements, and related matters,
PERSONAL DETAILS and ensured fair and honest dealing;
• Possessed strong communication skills and good knowledge of sales
Nationality: Ukraine
strategies;
Marital Status: Single
• Representing the sellers in negotiation with prospective buyers and
Visa Status: Resident Visa
advising clients and helping buyers to decide what they want to buy;
• Performed comparative market analysis to estimate properties value;
• Displayed and marketed the real property to possible buyers;
• Integrated sales efforts with organized marketing activities and
attended & participated in events, exhibitions, and
conferences to generate sales;
Marketing investment advisor
• Attend and promote the company's products in promotion stands
(malls and all airports of Dubai), focus with qualified investors and make
leads and business events for sale our properties;
• Promoting company's projects and benefits of investing with The First
Group;
• Strictly follow the given daily/weekly/monthly targets of collecting
qualified leads;
• Generate contact details of potential clients and ability to capture all the
information correctly;
• Meet and build strong relationships with clients and identify their
interests;
• Encourage and push clients for office and site meetings, generating
appointments for viewings;
• Follow up till closing the deal with clients and taking referrals;
• Achieve and exceed weekly and monthly Sales targets.

Manager foreign activity 01/2008 - 07/2020
Water supply drilling construction LLC - Kyiv , Ukraine

• Identified and qualified new sales prospects to continually meet
targets;
• achieved exceptional client satisfaction feedback and ratings;
• achieving sales goals and expanding sales markets, distribution;
• managing process of import/export of goods: PVC tubing, pomp's from
EU;
• maintained regular contact and strong relationships with existing
customers by providing comprehensive support;
• monitoring the timely payments required customs taxes and fees;
accounting for stock balance of production; as well as the logistics of
delivery;
• working with customs brokers, control of the completion of the import
of goods / all necessary documents, delivery of goods to the warehouse
of the company /; work with Kiev regional customs;
• clearance of import, clearance of export products (Spain, Italy, Holland);
• registration and obtaining all documents required for the declaration of
our products (certificates Phyto quarantine, environmental declaration,
radiological control, etc.).

EDUCATION
Document processing and information activity, 01/1995 - 05/1998
Kyiv Mechanik-Metallurgical Technical School - Kyiv / Ukraine

Master of Financial and business development Sciences, 09/1998 -
05/2004
Kyiv University of Economics and Law "CROC" - Kyiv / Ukraine

AFFILIATIONS
• Music: finished music school (piano); self-development; tourism; Dance
school “Cubano Boom”, dance Salsa. Organization of international dance
festivals, congresses, competition, events, PR actions; - Ukrainian TV
School on “INTER” channel “INTER SCHOOL”: actor, model, leading.

PERSONAL QUALITIES
I love creative approach to business. Excellent communication, as well as
organization skills, allows me to find a perfect attitude with different
people, so I know what it is: appreciate the time and responsible attitude
to work; presentable appearance, good diction.