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Employment History
Customer Support , Worldwide
NOVEMBER 2020 — PRESENT

Vladyslav Due to the non-disclosure agreement, I'm unable to say the company name. It is an
online platform where creators would post their content and their followers would
Chernyshov
pay to view it.

• Working on customer queries that vary from payment issues to platform errors to
Details
cases of fraudulent activity.
Dmytrivs'ka
• Cooperation with other departments to resolve the issues in a timely manner.
Kyiv , 01054
Ukraine • Handling customer complaints with care and compassion and forwarding the
[открыть контакты](см. выше в блоке «контактная информация») information to the correct department for future improvement
[открыть контакты](см. выше в блоке «контактная информация»)
Business Development Manager, HedgeHog Recruitment Agency , Kyiv
N AT I O N A L I T Y AUGUST 2018 — NOVEMBER 2020

Ukrainian • Generated new business with marketing initiatives and strategic plans.

D AT E O F B I R T H • Increased sales numbers through skilled sales support for new and existing
29.06.1997 customers.

• Collaborated with company departments to develop new strategies to capitalize
on emerging customer and market trends.
Skills
Good Communication • Represented the company and promoted products at conferences and trade
association meetings.
Ability to Work in a Team
• Negotiated, prepared and signed contracts with clients.

Analytical Skills • Working as a support agent on harder cases that required HR involvement (e.g.
employee termination).
Project Management
Actively participated in the development of an internal corporate culture. Created
Customer Service Skills
and implemented training on the prevention of harassment based on ethnic,
religious and ideological views.

Regional Rental Manager, Sixt Ukraine , Kyiv
Languages J U N E 2 0 1 5 — J U LY 2 0 1 8

English • Provided exceptional customer service for customers from all over the world;
• Ensured the optimal rental experience by maximizing on sales and service
German opportunities for every customer;

• Prepared the rental agreement while advising on and up‐selling vehicles and
Russian
optional extras to the customer according to their needs;

Ukrainian • Completed administrative tasks including daily lists to assist the branch;

• Communicated via all means of communication in a friendly and helpful manner.

Education
MA Business Administration, Institute of International Relations, Taras
Shevchenko National University of Kyiv, Ukraine
SEPTEMBER 2019 — DECEMBER 2020

Specialization in Business Administration. Consecutive Translation & Simultaneous
Interpretation

BA in International Bussines , Institute of International Relations, Taras
Shevchenko National University of Kyiv, Ukraine
SEPTEMBER 2015 — JUNE 2019