Yuliia

Yuliia Buzylova
Customer Support Representative
Detail-oriented Customer Support Representative with experience in customer inquiries, billing issues, order adjustments and multi-
channel communication. Skilled in problem resolution, service quality improvement and supporting both European and U.S. customer
bases

[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») Kyiv, Ukraine @juja_val

WORK EXPERIENCE SKILLS
Customer Support Representative Computer proficiency Customer service
Ukrainian and European customer bases
09/2019 - 03/2020, Kyiv Communication Problem solving Teamwork
Achievements/Tasks
Handled customer inquiries and ensured timely resolution
Processed billing complaints, refunds, exchanges and
account adjustments LANGUAGES
Followed up with customers regarding postal package
collection Ukrainian Russian
Native or Bilingual Proficiency Native or Bilingual Proficiency
Calculated service charges and ensured accurate billing
procedures English German
Native or Bilingual Proficiency Professional Working Proficiency
Customer Support Representative
Slovenian
European and U.S. customer bases Limited Working Proficiency
09/2024 - 01/2025,
Achievements/Tasks
Managed inbound calls, emails, chats and outbound
customer communication INTERESTS
Updated and modified customer orders
Performed billing adjustments, refunds and partial Gaming Gym Reading
reimbursements

EDUCATION
Bachelor's Degree: Philology (Language and
Literature (English))
Borys Grinchenko Kyiv University
06/2022,