Daria

Daria Zhukova

Date of birth: 21/09/1992 Nationality: Ukrainian Sex: Female Phone:

[открыть контакты](см. выше в блоке «контактная информация») (Mobile) Email: [открыть контакты](см. выше в блоке «контактная информация»)

Address: Warsaw, Poland (Home)

ABOUT MYSELF

Detail - oriented and customer- focused guest relations specialist with extensive experience in managing front-of-
house operations in high - end dining establishments and fast paced environments. Strong communication and
problem - solving skills, well-organised, with the ability to manage multiple tasks. Committed to ensuring positive guest
relationships and contributing to overall success of the organisation.

WORK EXPERIENCE

20/12/2023 – 24/07/2024 Dubai, United Arab Emirates
RESTAURANT HOSTESS SUSHI SAMBA RESTAURANT, SUNSET HOSPITALITY GROUP

• welcoming guests upon arrival;
• checking reservations;
• ensuring that guests adhere to the restaurant's dress code, addressing any issues discreetly;
• communicating all restaurant policies to the guests in a professional manner;
• escorting guests to their tables and providing with menus;
• addressing guests inquiries and speial requests, ensuring positive dining experience;
• coordinating with service staff to ensure smooth operation and timely service;
• promoting restaurant special events to enhance guests experience and inrease sales.

10/01/2023 – 30/06/2023 Dubai, United Arab Emirates
YACHT CLUB RECEPTIONIST BULGARI RESORT & RESIDENCES DUBAI

• warmly welcoming guests of the yacht club;
• managing reservations of the restaurant, lounge and a swimming pool by phone and email;
• cooperating with other hotel departments;
• resolving guests quieries and complaints;
• communicating with the guests in a professional and kindly manner;
• casheiring;
• selling goods in a concept store;
• assisting events team;
• writing end of the day report.

01/07/2022 – 30/11/2022 Warsaw, Poland
EVENT ASSISTANT M- DUO EVENT SUPPORT

• coordinating reception at the international conferences and exhibitions;
• assisting event organizers;
• responding to the guest's requests efficiently;
• translating business conversations between companies and their clients at the international exhibitions.

25/05/2021 – 30/06/2022 Warsaw, Poland
GUEST RELATION BEIN OFFICES

• greeting clients and visitors of the office in a professional manner;
• answering phone calls and passing on callers to the relevant person;
• picking up and sorting daily incoming and outgoing correspondence;
• coordinating meetings at the conference rooms;
• placing orders for office supplies;
• reporting technical problems to proper department.
29/05/2020 – 31/03/2021 Warsaw, Poland
BARISTA BISTRO VA BENE

• taking orders;
• handling payments;
• preparing hot and cold beverages and snacks;
• keeping common areas clean.

10/07/2018 – 15/01/2020 Warsaw, Poland
RECEPTIONIST MISH MASH HOSTEL

• welcoming guests and assisting them with check - ins;
• handling payments and invoices;
• managing guest’s complaints and resolving the conflicts to the customer’s satisfaction.

12/05/2013 – 20/08/2013 Gulf Shores, United States
QUALITY INSPECTOR PHOENIX ALL SUITS HOTEL

• inspecting rooms and ensuring that all hotel policies and standards have been met;
• handling guest's complaints concerning housekeeping service and referring problems to the management;
• helping guests and employees in every possible way when called upon.

10/05/2012 – 31/08/2012 Sandusky, United States
RESTAURANT HOSTESS COASTER'S DRIVE IN RESTAURANT

• greeting guests as they enter into the restaurant;
• receiving and recording table reservations on the phone;
• ensuring the proper setup of dining and service areas;
• taking payments.

EDUCATION AND TRAINING

01/10/2014 – 30/09/2016 Warsaw, Poland
MASTER OF MANAGEMENT, MEDIA MARKETING AND PR University of Social Sciences

01/09/2010 – 31/05/2014 Zaporizhzhia, Ukraine
BACHELOR OF INTERNATIONAL ECONOMY Zaporizhzhia National University

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN | RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

POLISH C2 C2 C2 C2 C2

Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Office Microsoft Excel Google Drive Outlook Microsoft Powerpoint Seven Rooms Restaurant
Reservation System