Уляна

Uliana Korenskykh

Passport: 009767358 Date of birth: 01/11/2006 Place of birth: Stryi, Ukraine

Nationality: Ukrainian Gender: Female Phone number: [открыть контакты](см. выше в блоке «контактная информация») (Mobile)

Email address: [открыть контакты](см. выше в блоке «контактная информация»)

Address: Yaponska Street, Appartment 6A, 2 floor, 79013, Lviv, Ukraine (Home)

ABOUT ME

I am an ambitious philology student combining academic studies with practical experience in the tourism industry. As a
Sales Manager at Acord Tour, I have developed strong skills in sales, client communication, and intercultural
interaction. I also participated as a hostess at a national business forum, which allowed me to improve my
organizational and networking abilities. I am highly motivated to broaden my horizons and contribute actively to
international projects.

WORK EXPERIENCE

 ACCORD TOUR – LVIV, UKRAINE
Business or Sector Administrative and support service activities Department Sales Department

Email [открыть контакты](см. выше в блоке «контактная информация») Website https://www.accordtour.com/

SALES MANAGER – 07/06/2025 – CURRENT
• Providing professional consultation to clients regarding travel destinations, accommodation options, transportation,
and tour packages in order to meet their individual preferences and budgets.
• Managing the complete sales cycle: promoting services, preparing offers, processing bookings, issuing invoices, and
finalizing contracts.
• Coordinating logistics with partner airlines, hotels, and local agencies to guarantee high-quality service and smooth
travel arrangements.
• Maintaining regular communication with clients via phone, email, and in person, handling inquiries, solving
unexpected issues, and ensuring a positive customer experience.
• Building and maintaining long-term relationships with returning customers, which contributed to client loyalty and
repeat sales.
• Preparing detailed travel documentation, including itineraries, vouchers, and insurance information, while ensuring
accuracy and compliance with company standards.
• Working in a team environment with other managers to coordinate group tours and large-scale bookings, requiring
strong organizational and interpersonal skills.
• Developing problem-solving abilities by quickly responding to travel disruptions, cancellations, or schedule changes,
while providing clients with suitable alternatives.

EDUCATION AND TRAINING

01/09/2024 – CURRENT Lviv, Ukraine
BACHELOR`S DEGREE IN PHILOLOGY Ivan Franko National University of Lviv

Website www.lnu.edu.ua Field of study Philology/ Foreign Languages Level in EQF EQF level 6

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH B2 B2 B2 B2 B2
 UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

GERMAN A2 A2 A2 A2 A2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

SKILLS

manage teamwork Event Planning/Management Establishing online communication such as Zoom and Microsoft
Teams able to translate from English to Ukrainian and reverse Interpretation skills and culturally sensitive
language translation conduct public presentations coordinate communication within a team Time
management and communication skills text analysis and interpretation

CONFERENCES AND SEMINARS

25/04/2025 – 25/04/2025 Lviv
SUP DAY FORUM LVIV

SUP DAY FORUM LVIV was held on April 25, 2025 in Lviv. It is a business forum organized by the Union of Ukrainian
Entrepreneurs (SUP) under the theme “Still Resilient”. The event gathered over 150–240 entrepreneurs from all across
Ukraine to share real business cases, discuss current challenges and opportunities, and build strong business
connections. Speakers represented a variety of sectors—agriculture, high technology, leadership, investment, and
female entrepreneurship. Key topics included investment and scaling, entering international markets, business
resilience during war, and new business identity. The forum also provided a space for practical knowledge exchange
and offered participants opportunities for networking.
I served as a hostess at SUP DAY FORUM LVIV, where I welcomed attendees, guided visitors, coordinated logistics, and
helped ensure smooth communication between organizers, speakers, and guests—including both national and
international participants. This experience enhanced my organizational, interpersonal, and intercultural
communication skills.
Link https://sup.org.ua/en/event/sup-day-forum-lviv-en/