Контактная информация

Соискатель указал эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10990559/

Опыт работы

Customer Support Representative

с 09.2023 по 05.2024 (8 месяцев)
Moniepoint MFB, Remote (Finance, banking, and insurance)

•Customer Ticket Management: Managed customer tickets using zendesk, identified customer needs, and provided accurate, valid information using appropriate tools.
•Relationship Building: Built and maintained sustainable relationships with customer accounts through open and interactive communication.
•Complaint Resolution: Handled customer complaints, provided solutions within time limits, and ensured timely follow-up for resolution.
•Process Documentation: Kept detailed records of customer interactions, processed accounts, and maintained proper documentation.
•Team Sales Targets & SLAs: Met personal and team sales targets, ensuring ticket handling met service level agreements (SLAs).

Sales manager

с 01.2022 по 12.2022 (11 месяцев)
First Katalyst Marketing Limited, Remote (Retail)

•Customer Engagement: Took extra steps to engage customers, improving satisfaction and loyalty.
•Performance Analysis: Analyzed customer service data to identify trends and areas for improvement, driving process optimization.
•Mentorship: Provided mentorship to peers, evaluating their response quality and offering constructive feedback.
•Collaboration: Worked closely with global teammates, sharing insights and improving service delivery.

Образование

Niger Delta University

Economics, All Ukraine
Высшее, с 2014 по 2018 (4 года)

Дополнительное образование и сертификаты

Virtual Assistant, ALX

2024, 2 months

Знания и навыки

• Conflict-free
• Communicability
• Work with clients
• Business communication
• Google Docs
• Google Drive
• Google Slides
• QuickBooks
• Zendesk
• HubSpot
• Teaching English

Знание языков

Английский — свободно