Контактная информация

Соискатель указал телефон, эл. почту, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/11009254/

Опыт работы

Logistics Manager

с 07.2023 по 11.2023 (5 месяцев)
DEKOM B.V., Breda, Netherlands (IT)

• Reduced transportation and warehousing costs through route optimization and supplier negotiations.
• Enhanced customer satisfaction through improved on-time delivery and issue resolution.
• Managed inventory levels and ensured efficient stock control.
• Maintained 100% compliance with all relevant regulations and safety standards, avoiding any fines or legal issues.
• Implemented new logistics software or technologies that streamlined operations and provided better visibility into the
supply chain.

Assistant Account Manager

с 02.2023 по 07.2023 (6 месяцев)
DEKOM B.V., Breda, Netherlands (IT)

• Provided support to account managers in managing client accounts and addressing client inquiries and issues.
• Assisted in building and maintaining strong client relationships to ensure satisfaction and retention.
• Prepared and managed quotations, and documentation related to client accounts.
• Supported sales activities by identifying opportunities for upselling or cross-selling to new and existing clients.

Head of Vendor Relations

с 04.2022 по 11.2023 (1 год 8 месяцев)
DEKOM SYSTEMS LLC, Los Angeles, CA (IT)

• Collaborated with internal teams to align vendor capabilities with organizational needs.
• Implemented strategic growth initiatives resulting in the expansion to new markets.
• Secured cost-effective contracts and favorable terms, resulting in a reduction in procurement costs.
• Maintained compliance with company policies and regulations, avoiding potential risks.
• Streamlined vendor onboarding, insuring a smooth integration.
• Stayed abreast of industry trends, and consumer preferences.
• Enhanced vendor relationships, leading to better collaboration and innovation.

Technical Support Engineer

с 08.2021 по 04.2022 (9 месяцев)
DEKOM UKRAINE, Kyiv (IT)

• Engaged with existing customers to increase sales of products and services.
• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
• Provided support via phone, video, e-mail, remote access, and remote control software.

Head of customer support

с 06.2019 по 07.2021 (2 года 2 месяца)
TinyMight, Kyiv (Retail)

• Led a team of customer support managers, providing guidance and support to ensure efficient and high-quality work.
• Provided exceptional customer service, ensuring satisfaction and building long-term relationships with customers.
• Conducted regular inspections and preventative maintenance to optimize system performance and longevity.
• Successful recruitment resulting in customer satisfaction and better services.
• Handled all logistics ( B2B, B2C ) and money transfers.

Образование

IFNTUOG

Bachelor of Production Engineering, Ivano-Frankivsk
Неоконченное высшее, с 2018 по 2022 (4 года)

Знания и навыки

• Fast and self-learning skills
• Business development
• Contract Negotiations
• Decision-making
• Growth Initiatives
• Leadership
• Operational Oversight
• Problem-solving
• Project Management

Знание языков

• Английский — продвинутый
• Арабский — свободно
• Украинский — средний