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Опыт работы

Real estate, customer service support

с 01.2025 по 11.2025 (11 месяцев)
Birchills, Дистанційно (Нерухомість)

- Respond to client inquiries via phone, email, and online forms.
- Assess client needs and match them with suitable properties.
- Create and update client profiles in the CRM system.
- Schedule property viewings and coordinate appointments.
- Provide property information and answer client questions.
- Follow up with clients to ensure satisfaction.
- Support agents and team members with smooth communication.
- Track client interactions and update CRM records.
- Assist with marketing campaigns and events.
- Resolve client issues or escalate when necessary.

Customer support representative

с 02.2022 по 12.2024 (2 года 11 месяцев)
UIFintech, Дистанційно (Фінанси, банки, страхування)

- Delivered timely and professional support to clients via phone, email, and chat, ensuring high satisfaction.
- Assisted clients with onboarding, account setup, and verification, reducing errors and improving efficiency.
- Guided clients through financial products, transactions, and platform features, building trust and loyalty.
- Resolved account issues quickly and escalated complex problems, maintaining smooth operations.
- Maintained accurate CRM and internal system records, ensuring data integrity and compliance.
- Collaborated with internal teams to coordinate client requests and feedback, improving processes.
- Communicated product updates, promotions, and policy changes clearly and proactively.
- Monitored client experience and followed up to ensure long-term satisfaction and retention.
- Ensured strict adherence to company policies, financial regulations, and data security standards.

Customer service manager

с 05.2018 по 06.2022 (4 года 2 месяца)
Dubai Mall, Дистанційно (Нерухомість)

- Provided friendly and professional assistance to customers in-person, ensuring a positive shopping experience.
- Addressed customer complaints calmly and effectively, turning challenges into satisfaction.
- Communicated promotions, offers, and store policies clearly to customers.
- Ensured adherence to company standards, safety, and security procedures at all times.
- Collected customer feedback and shared insights with management to improve service quality

Administrator reception

с 11.2015 по 04.2018 (2 года 6 месяцев)
The Loft Fifth Avenue, Dubai, Palm Jumeirah, Golden Mile 2 (Краса, фітнес, спорт)

Greeting clients, Making bookings, Scheduling, Team leading, Solving issues

Образование

КНТЭУ

Менеджмент ресторанно готельного та туристичного бiзнесу, Київ
Высшее, с 2008 по 2014 (6 лет)

Магiстратура

Знания и навыки

• Англiйська вiльно
• Комунікабельність
• Працьовитість
• Відповідальність

Знание языков

Английский — свободно