Оксана

Oksana Hukalenko
Mykolaiv, Ukraine
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PROFESSIONAL SUMMARY

Dedicated and results-oriented Customer Support Manager with over eight years of
experience in customer service. Proven ability to provide technical support,
manage safety compliance of transportation company and ensure high levels of
customer satisfaction. Expertise in fleet management, customer support with a
strong commitment to enhancing operational efficiency.

SKILLS

● Customer Support
● Fleet Management
● Safety Compliance Management
● Dispatch Coordination

EXPERIENCE

Safety Manager (ELD support), December 2024 – present time
VLine Inc,
Mykolaiv, Ukraine (remotely)
● Monitoring and enforcing HOS compliance to reduce operational risks.
● Delivering specialized app support, optimizing driver safety scores.
● Reviewing logbook entries for accuracy and completeness.

Customer Support Manager/Dispatcher, September 2019 – October 2024
Power On Appliance Repair,
Mykolaiv, Ukraine
● Assisted customers with claims for appliance repair services, ensuring prompt
and efficient service delivery.
● Ensured smooth cooperation with Choice Home Warranty, a leading provider of
home warranty services in the USA.
● Dispatched technicians, optimizing workflow and reducing service delays.
● Managed the company’s Google Business account, enhancing the online
presence and reputation of the company.

Safety Manager, September 2017 – August 2019
Delta Express Inc,
Mykolaiv, Ukraine
● Ensured the company's compliance with Hours of Service (HOS) regulations in
the USA, minimizing the risk of violations.
● Provided technical support as a fleet manager using the KeepTruckin software,
improving driver safety compliance scores.
● Collaborated closely with drivers to enhance their adherence to safety standards,
resulting in improved overall compliance.

EDUCATION AND CERTIFICATIONS

Management, Bachelor’s degree
Mykolayiv National Agrarian University,
Mykolaiv, Ukraine

Languages: Ukrainian (Native), English (B2), Italian (B1).