Emmanuella

Emmanuella
Uzopeters
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EXPERIENCE SKILLS

​ •Customer Service &
CityTech Brooklyn NY, — Dispatcher
Communication
Feb 2023 - Jan 2025
​ •Scheduling &
•Coordinated daily schedules for technicians, optimizing routes to ensure Coordination
timely and cost-effective service delivery. ​ •CRM Proficiency
​ •Inventory Management
•Assigned repair jobs based on technician expertise, location, and workload. ​ •Problem-Solving: Quick
decision-making
•Maintained clear and professional communication with customers to confirm ​ •Technical Knowledge
appointments, provide updates, and handle inquiries. ​ •Time Management
​ Technology Skills:
•Monitored repair status and addressed scheduling changes or emergencies in
Proficient in office tools
real time.
(Microsoft Office, Google
Workspace), scheduling
•Utilized scheduling software to streamline operations and improve efficiency.
software, and virtual
•Supported office staff and field technicians to ensure smooth workflow and communication
high customer satisfaction. platforms.
​ .Attention to Detail
.Worked with CRM like Workiz , Service Titan , House Call pro ​ •

LANGUAGES
SmartFix Atlanta, -Dispatcher /Customer Support/Parts
Manager Native English Speaker

March 2021 - January 2023

•Provided exceptional customer service by addressing inquiries, scheduling
repairs, and resolving issues promptly.

•Managed inventory and procurement of appliance parts to ensure timely
availability for repairs.

•Collaborated with technicians to identify required parts and facilitated
efficient order fulfillment.

•Maintained accurate records in CRM systems such as ServiceTitan and
Salesforce.

•Streamlined processes to enhance customer satisfaction and operational
efficiency.

The Bridge Clinic , Remote — Customer Service Representative /
Virtual Assistant
May 2019 - March 2021

•Scheduled appointments, managed patient inquiries, and provided timely
support to families.

•Maintained patient records and coordinated billing using CRM platforms such
as Kareo, AthenaHealth, and HubSpot.

•Assisted in telehealth setup and ensured smooth virtual consultations.

•Handled email and phone communications with professionalism and empathy.

•Streamlined administrative tasks to improve clinic efficiency