Ivan

IVAN CIOBANU
CUSTOMER SUPPORT SPECIALIST
ACCOUNT MANAGER

PROFILE
Organized and result-driven professional with over four years of
Taiwan, New Taipei City experience in Customer Support and Dispatching. Skilled in managing
client inquiries, building long-term relationships, and solving challenging
[открыть контакты](см. выше в блоке «контактная информация»)
situations. Seeking to grow as a Account Manager, offering first-class
[открыть контакты](см. выше в блоке «контактная информация») client service and identifying opportunities to expand cooperation

WhatsApp: [открыть контакты](см. выше в блоке «контактная информация»)
EDUCATION
Bachelor’s in Engineering | USM CHISINAU
SKILLS: Jan 2017- Jan 2020

Excellent customer service and Courses of Web Design / UI/UX Design
communication skills. Sep 2022 - September 2024
Ability to work in a fast-paced
environment and effectively EXPERIENCE
manage time.
BRAVO-LIMO Customer Support Manager / Dispatcher
Experience with software for
January 2020 - September 2024
tracking locations and dispatching.
Ability to effectively solve problems Providing high-quality customer service, responding to
and make decisions in stressful inquiries, resolving issues, and handling complaints
situations. with a focus on efficient and friendly communication.
Organizational skills and attention Tracking driver locations and managing their schedules
to detail. to ensure timely customer delivery.
Strong teamwork and collaboration Effectively resolving conflict situations and managing
skills. stress in a fast-paced work environment.
Proficiency in Microsoft Office Suite. Systematic interaction with customers and drivers to
Strong communication and provide accurate and timely information on orders and
collaboration routes.
Negotiation and upselling skills
CRM systems (Hubspot, Salesforce) LANGUAGES
Problem resolution and conflict English — Advanced
management Russian — Native
Romanian — Fluent

ADDITIONAL INFORMATION
Open to new challenges in client project management and
eager to grow a career as a Junior Account Manager