- Файл
Elizabeth
English customer representative
- Возраст:
- 42 года
- Город:
- Киев
Контактная информация
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Kyiv, Ukraine | [
LinkedIn: [
Objec&ve
Dedicated professional with a strong command of English (fluent) and over 15 years of experience in
internaSonal relaSons, strategic analysis, and educaSonal roles. Proven ability to communicate effecSvely,
manage client relaSonships, and solve problems efficiently. Seeking a role as an English Customer
RepresentaSve to leverage communicaSon skills and build strong client connecSons.
Professional Experience
Graduate Teaching Assistant
Idaho State University, Kyiv | 2023 – 2024
• Delivered classes in English, simplifying complex topics for a diverse audience and providing top-
notch student support.
• Managed communicaSon with students, addressing inquiries and providing personalized
assistance, fostering high levels of saSsfacSon.
• Provided feedback and tailored guidance to over 100 students, improving their understanding of
poliScal science and internaSonal relaSons.
• Developed course materials and resources, ensuring clarity and engagement for students.
Volunteer for Ukraine
Donbas Region, Ukraine | 2022 – Present
• Supported communicaSon efforts between local communiSes and internaSonal stakeholders,
ensuring clarity and mutual understanding.
• Delivered on-the-ground assistance with a focus on empathy and responsiveness to unique
needs.
• Addressed queries from partners, showcasing adaptability and strong customer service skills.
• Provided criScal informaSon to local communiSes, acSng as a liaison between aid organizaSons
and recipients.
Military Opera;ons Specialist
United States Army | 2002 – 2007
• Developed and implemented communicaSon strategies for diverse teams, ensuring precise
informaSon sharing.
• Coordinated efforts with internaSonal enSSes, emphasizing clear communicaSon and Smely
responses.
• Trained team members in effecSve communicaSon, fostering strong relaSonships and achieving
operaSonal goals.
• Managed logisScs and personnel during key operaSons, demonstraSng leadership and a
commitment to supporSng team success.
Skills
• Communica)on and Customer Engagement: Proven track record of providing clear, effecSve
communicaSon in support roles, including managing complex client queries.
• Problem-Solving and Adaptability: Skilled at addressing concerns and delivering Smely
soluSons, even in high-pressure environments.
• Time Management and Reliability: Consistently meets deadlines and maintains a high standard
of service.
• Collabora)ve Teamwork: EffecSve in diverse, mulScultural environments, ensuring smooth
operaSons and client saSsfacSon.
• Mul)cultural Communica)on: Experienced in working with diverse populaSons, both in
academic and conflict-affected areas, enhancing cultural sensiSvity and understanding.
Educa&on
Doctor of Arts in Poli;cal Science (In Progress)
Focus: U.S.-Ukraine RelaAons and Foreign Direct Investment During Post-War ReconstrucAon
Idaho State University, Kyiv
Master of Public Administra;on (MPA)
ConcentraAon: Environmental AdministraAon
Idaho State University | 2023
Bachelor of Science (BS) in Physical Educa;on
ConcentraAon: Outdoor EducaAon
Idaho State University | 2020
Selected Accomplishments
• Delivered a TEDx talk on societal empathy, highlighSng communicaSon and public speaking
skills.
• Volunteered extensively, managing on-the-ground support iniSaSves and collaboraSng with
mulSple stakeholders to ensure alignment on goals.
• Developed communicaSon frameworks for team members in military roles, focusing on clarity
and client-oriented service.
• Successfully coordinated logisScs and communicaSon for aid distribuSon in conflict zones,
demonstraSng strategic problem-solving abiliSes.
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