Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/11203802/

Опыт работы

Technical support specialist

с 05.2024 по 06.2025 (1 год 1 месяц)
B2B Soft Inc, Дистанційно (IT)

-Help existing and prospective customers by providing timely and accurate information about products;
-Identify, analyze, and troubleshoot technical issues and provide effective solutions;
-Respond to support queries via phone, chat, and email;
-Help Customers with software and hardware configurations, billing, and merchant services related requests;
-Provide clear and complete documentation and notes on all service inquiries.

Customer support specialist

с 05.2023 по 05.2024 (1 год)
NDA, fintech company, cryptocurrency exchange, Дистанційно (Фінанси, банки, страхування)

– Assisting clients with any product-related questions
– Closing tickets in one touch
– Customer support via online chat
– Record-keeping
– Team interaction

Customer support representative

с 05.2023 по 06.2024 (1 год 1 месяц)
NDA (Gambling), Дистанційно (IT)

-Assist in working with the website (provide technical support);
-Work with incoming requests from customers (online chats and email) dedicated to game issues on the site, different payment issues, and other;
-Work with payments such as deposits, cashbacks, bonuses, and other;
-Interact with other departments of the company to resolve customer issues;
-Maintain a friendly atmosphere in communication with clients;

Clinical research associate

с 10.2020 по 04.2023 (2 года 6 месяцев)
Covance Clinical Development Services, Київ (Медицина, охорона здоров'я, аптеки)

- Responsible for all aspects of study site monitoring;
- Routine monitoring and close-out of clinical sites;
- Initiation and validation of clinical sites;
- Maintenance of study files;
- Responsible for all aspects of site management as prescribed in the project plan;
- Ensure the protection of study patients;
- Ensure the integrity of the data submitted on Case Report Forms (CRFs) or other data collection tools by careful source document review;
- Monitor data for missing or implausible data;
- Ensure audit readiness at the site level;
- Prepare accurate and timely trip reports;
- Responsible for all aspects of registry management as prescribed in the project plans;

Образование

Національний університет харчових технологій

Фармацевтична біотехнологія, Київ
Высшее, с 2015 по 2016 (1 год)

Національний університет харчових технологій

Біотехнології, Київ
Неоконченное высшее, с 2010 по 2015 (5 лет)

Знания и навыки

• MS Access
• MS Excel
• MS Office
• MS Outlook
• MS PowerPoint
• MS Word
• Google Cloud Platform
• Сlient support
• Cryptocurrency area knowledge
• Confident use of Google tools
• Analytical thinking
• Conflict settlement
• Client-based mentality
• Documentation management
• Empathic
• Користувач ПК
• Microsoft 365

Знание языков

• Английский — продвинутый
• Немецкий — начинающий
• Французский — начинающий
• Украинский — свободно
• Русский — свободно