Ijeoma

OLARAONYE IJEOMA NNEKA
Life camp, FCT, Abuja 900101. Tel: [открыть контакты](см. выше в блоке «контактная информация») (Telegram, WhatsApp, Viber).
[открыть контакты](см. выше в блоке «контактная информация»)

PROFESSIONAL SUMMARY
Resourceful and results-driven professional with enough working experience seeking to lend
combined knowledge and excellent communication, interpersonal, and organizational skills
with experience in providing client intake, building enduring relationships with clients from
diverse backgrounds. Skilled in data entry and record keeping to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work
ethic to quickly adapt to new tasks and environments. Highly organized and detail-oriented,
with a drive to exceed expectations, meet company needs and increase service value.

SKILLS
-Proficient use of MS Office

-Time Management and Multitasking
--Data entry skill using Excel

- proficient use of CRM system

-Strong negotiation and influencing skills

- Self-motivated, result-driven with a flexible attitude to work

-Resilience, adaptability and willingness to learn

-Administrative skills

-Strong communication skills

–Proficient Research Skills using online tools
- Prospecting

–Sales and Lead Conversion

- Strong attention to detail with excellent follow-up skills
-Excellent phone, email, and instant
-Experience utilizing client services management systems e.g. messaging communication skills
–Appointment setting
WORKING EXPERIENCE
Virtual Assistant (Sales and Marketing) | Maavaisnav E-commerce Agency
02/2024-05/2024
- Identify and secure potential B2B leads via social networks
- Develop strategies for improved lead capture and conversion.
Research Analyst & Lead Generation
Silverlight Research Expert Network – London (Freelance)
11/2023-02/2024
Research, track, maintain and update leads.
-Conducted extensive market research to identify potential leads and business opportunities.
--Sourcing new leads through LinkedIn and Email.
-Initiated contact with prospects and conducted follow-up to garner information and qualify leads.
–Setting appointment between client and qualified leads for a paid consultation call.

Outsource Global Limited – Abuja FCT
Customer Support Specialist
06/2023- 09/2023

- Serve as the main point of contact for Total Energies Marketing Nigeria PLC, building strong
relationships and understanding customer’s unique needs.
- Actively engage with customers to ensure successful onboarding, adoption, and utilization of our
products and services.
- Provide timely and efficient responses to customer inquiries, troubleshooting and resolving issues
through effective problem-solving techniques
-Compiled detailed reports on all customer interactions using CRM software tools.
- Collaborate with cross-functional teams, such as Sales and Product Development, to communicate
customer feedback and contribute to the improvement of our offerings.
-Collaborated closely with other departments on issue resolution within established service level
agreements.

- Managed high-volume inbound and outbound calls, emails, and live chat communications.
-Maintained a high level of product knowledge to effectively answer customer inquiries.
- Contributed to team success by sharing best practices and training new employees.

Volunteer Experience
Clinic Volunteer
Block 8 Clinic – Gaborone, Botswana
02/2023 – 05/2023

 Assisted medical staff with administrative tasks and patient coordination.
  Provided patient support and handled inquiries in a professional and caring manner.
 Gained experience in working in fast-paced environments while managing multiple tasks.

ROSY MODEL SCHOOL- Gaborone Botswana
05/2022-11/2022 Teacher
-Assist in the detailed organization of the school .
-Onboarding new students.
-Supervise teachers and evaluate their performance.
-Assist to coordinate curriculums to meet national education regulatory standard.
-Class Teacher.

English Teacher
Bibo Global Learning– Online
10/2020 – 04/2022

 Developed and delivered engaging lessons for students learning English as a second

language.

 Assisted students with reading, writing, and speaking skills to improve fluency.
 Maintained a positive and patient approach to foster a comfortable learning environment.

EDUCATION

Bachelor of Medicine
Donetsk Medical University Ukraine
2017 – 2023