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INNA
KIKOT
Account manager

ABOUT ME
I am an active and fast-learning professional who thrives in
dynamic environments. I enjoy exploring new ideas,
learning continuously, and taking on new challenges. I am
also highly organized and responsible, with a strong focus
on structure and efficiency in my work. I genuinely enjoy
operational tasks, optimizing workflows, and helping
processes run smoothly.

EXPERIENCE
Smart Academy — Course Curator (1 year)
CONTACT Communicated with students and assisted them throughout their
learning process.
[открыть контакты](см. выше в блоке «контактная информация») Created and managed student groups, monitored progress, and

[открыть контакты](см. выше в блоке «контактная информация») ensured timely course completion.
Administered the student platform, maintained data accuracy, and
resolved technical or access-related issues.
EDUCATION Processed client payments and coordinated with the accounting
department.
Odessa National Polytechnic University
Supported the overall learning process to maintain high levels of
Bachelor’s Degree in Social Work student satisfaction.
Graduated: 2024

Odessa National Economic University Reelly IT Company — (1, 5 year)
Master’s Degree in Management Customer Support Manager
Expected graduation: 2026 Handled client inquiries via chat, email, and video calls, ensuring a
positive customer experience.
Increased client loyalty by providing clear communication and fast
SKILLS problem-solving.
Customer Communication & Relationship Updated and maintained CRM records (Zoho, Kommo) to ensure
accurate tracking of client activity.
Management
Collaborated with other departments to improve client support
Upselling / Cross-selling / Account Growth
efficiency and satisfaction.
CRM Systems: Zoho, Kommo Post Sales Manager
Digital Tools: Google Sheets, Xano, PowerPoint, Managed post-sales relationships, monitored and controlled
Canva,, Figma, Notion, Excel, Word, Google payments.
Performed upselling and cross-selling processes .
Calendar, ClickUP
Conducted NPS surveys, gathered client feedback, and developed
Online Communication: Zoom, Skype, Google
loyalty-building strategies.
Meet Ensured a seamless communication process and helped clients
Payment Systems: Stripe maximize the value of their purchase.
Team Collaboration & Problem Solving Sales Manager
Conduct product demonstrations and consultations with potential
Strong Organizational & Time Management
clients.
Skills
Manage the full sales cycle, from first contact to closing the deal.
LANGUAGE Work with CRM systems to track leads, update client information, and

English: Upper-Intermediate (B2) analyze performance.
Build strong relationships with prospects to ensure conversion and
Ukrainian: Native
Russian: Fluent long-term cooperation.