Martins

Martins Idodah
Ikosi-Ketu, Kosofe | Lagos, Nigeria | 100242
2348034760943 | [открыть контакты](см. выше в блоке «контактная информация») | LinkedIn Profile

Professional Summary
Dedicated Customer Support Specialist with extensive experience in Technical Support, and
Networking. Demonstrates exceptional problem-solving skills and a strong commitment to
customer satisfaction. Proven expertise in data management, IT systems maintenance, and training
staff on enterprise tools like Microsoft Office 365 and SharePoint. Adept at multitasking and fostering
productive teamwork in fast-paced environments.

Core Competencies
• Customer Support and Issue Resolution
• IT Systems Management and Troubleshooting
• Networking (LAN/WAN)
• Data Entry and Document Management
• Office 365 and SharePoint Administration
• Excellent Communication and Listening Skills
• Critical Thinking and Problem-Solving
• Leadership and Team Collaboration

Education
• IBM Cybersecurity Analyst Professional Certificate, Coursera (2022)
o Key Modules: Network Security, Compliance Frameworks, and OS Security.
• Bachelor of Science in Computer Science, Kogi State University, Nigeria (2015 – 2019)
o Second Class Honours.
• Diploma in Desktop Publishing, Aito Computer & Management Institute (2007)

Professional Certifications
• Google Digital Skills for Africa Certificate: Fundamentals of Digital Marketing (2021)
• Jobberman Soft Skills Training Certificate (2022)
• ThinkNnovation Cybersecurity Conference Attendance (2021)

Professional Experience

Technical Support Officer
Proshare Nigeria Limited, Lagos, Nigeria
July 2021 – Present
• Delivered efficient technical support to internal teams, ensuring smooth system operations.
• Trained employees on enterprise tools, including Microsoft Teams and SharePoint.
• Monitored and managed website content uploads to maintain accuracy and consistency.
• Collaborated with marketing teams to design and execute email campaigns.
 • Oversaw hardware and software maintenance, troubleshooting issues promptly to minimize
downtime.

Computer Specialist (NYSC)
Abia State Government House, Umuahia, Nigeria
November 2019 – November 2020
• Supported the Local Government Inspector (LGI) in administrative and technical operations.
• Coordinated Community Development Service (CDS) activities, ensuring compliance and
engagement.
• Managed file organization, archiving records, and overseeing data accuracy.

IT Assistant
Kogi State University ICT Unit, Kogi State, Nigeria
2016 – 2018
• Diagnosed and resolved hardware/software issues for students and faculty.
• Conducted network maintenance, ensuring high system availability.
• Configured and secured LAN/WAN infrastructures.

Networking
Kanugab Communications Limited, Lagos, Nigeria
2009 – 2013
• Installed and managed IT systems, ensuring optimal performance and security.
• Troubleshot network and system issues, maintaining operational efficiency.

Key Achievements
• Successfully trained over 50 team members on Microsoft Office 365 and SharePoint,
boosting productivity.
• Streamlined IT operations at Proshare Nigeria, enhancing overall service delivery.
• Played a critical role in reducing content-related errors on the company’s web platform.

References
Available upon request.