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Curriculum Vitae of
Mykola Ivakh
__________
P ERSONAL DETAILS
Name & Surname : Mykola Ivakh
Address : 12, Klipfontein rd, Rosebank, Cape Town
Date of Birth : 19 Sept 1979
Location : Prague / Cape Town / Kiev
Languages : English, Russian, Ukrainian
Email [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)
Cell: [открыть контакты](см. выше в блоке «контактная информация»)

A CADEMIC QUALIFICATIONS
Qualification Institution Year
Donetsk Tech College Grad 1996
Accountant

Dnepropetrovsk National Grad 1999
Bachelor in Architecture & Interior University
Design
Kiev National University Grad 2002
Masters in Microbiology and
Biochemistry, Teaching

S KILLS S ET

 Strong organisational / administrative skills
 Social networking High Profile (Corporate) clients
 Team player
 Merchandising
 Prioritising
 Critical Thinking
 Problem solving
 Passionate about Perfect Service
 Advising
 Individual counseling
 Coaching
 Motivating
 Multitasking
 Flexibility
 Meeting deadlines
 Research / Investigation
 Curriculum Vitae of
Mykola Ivakh
__________
CURRENT EMPLOYMENT
Name of Company Digital Outsource Services (DOS) / September 2016- current
Job Title Senior CSH Incubator Market, Latam Market, Sweden, Canada
Top Knowledge User

Duties  Excel at customer interaction, exhibit creativity and skill in
delivering practical solutions, and thrive in a collaborative
team environment
 Research customer inquiries using the appropriate tools.
Respond to Customer inquiries by phone, live chat and email
in an inbound and outbound call centre environment
 Using strong working knowledge of external and internal
systems, PC and Cell based internet and software
applications (Internet, Microsoft Office - Outlook, Word,
Excel, Oracle, Casper, Caiman, H5, Jira, Digidash, Workday,
Sage, Slack, Confluence, CRM etc.)
 Strong verbal (phone) communication skills: actively
listening and speaking clearly to customers
 Excellent written (email, chat) communication skills: using
only proper grammar and punctuation
 Working independently while making sound business
decisions on case information
 Using a well developed sense of urgency and follow through.
Immediate learning and adaptation to new software
technologies in an extremely short time
 Working very closely with other departments: Risk&Fraud,
Digiprocessing, Payments, Priority (High Value) Customer
Management, Customer Insights, and International Coaches
 On-boarding new hosts on the floor as the Top Knowledge
User, teaching relevant skills, tactics and techniques,
monitoring and enhancing performance by providing tuition,
encouragement and constructive feedback, identifying
strengths and weaknesses
 Implementing innovations and upgrades/updates in working
ssystems
Achievements & Career Highlights
• Roger Martin Architects & Interior Design (Mauritius)
• English/Russian speaking Customer Service associate at Amazon.co.uk/.com 2014 (Cape Town)
• Manager-Trainer for the stuff EURO2012 (soccer cup Ukraine/Poland)
• Assisting in the coordination and successful implementation of scheduled
Functions including that of the World Cup Soccer Event in 2008-2010 (South Africa)
• Trained in Management with field specialists from EU and US [Hyatt] / Skilled in training of staff

REFERENCES / Name : Merle Randoja
Company : DOS Position : Service Line Manager