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Olha Tymoshiv

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[открыть контакты](см. выше в блоке «контактная информация»)

Responsible and detail-oriented professional with a background in accounting,
dispatching, real estate, and Social Media Marketing, seeking a challenging role
that leverages my skills in payment processing, problem-solving, customer service,

ABOUT ME SMM, and proficiency in Canva, Figma, and Diamant.

Social Media Marketing ( September 2023 - Present)
EXPERIENCE
Engaged in freelance projects focusing on social media
management, content creation: reels, posts, stories,
designing social page, target.
Collaborated with various clients to develop and
implement effective digital marketing strategies.
Graphic design: creating logos, advertisi
Database administrator (March 2017 - March 2022)
Company Netex Ukraine
Payment Processing & Support
Managed client payments in various currencies using
Diamant software, assisting both B2C and B2B clients.
Supported the accounting team by answering hotline
calls, emails, updating orders with payments, and
registering banks in the system.
Transaction & VAT Management
Handled VAT codes for clients and managed money
transfers between banks.
Solved payment issues like account transfers, order
reminders, tracking payments, and emailing clients
about their payments.
Prepared task reports, researched products, and
handled item processing.
Proficient in Diamant software.
 Customer Support Specialist
Call-center (March 2014-2017)
• Assisted customers with a friendly and helpful approach.
• Resolved customer issues quickly and effectively.
• Suggested ideas to improve support processes.
• Communicated clearly while maintaining a positive tone.
• Worked with different teams to improve the overall customer
experience.

EDUCATION 2000 - 2011, TERNOPIL, UA - HIGH SCHOOL DIPLOMA
Completed general secondary education (ISCED 3)
Ternopil specialized school No 29 of I-III levels with advanced study
of foreign languages.

2012 - 2015, TERNOPIL, UA - BACHELOR’S DEGREE
TERNOPIL VOLODYMYR HNATIUK NATIONAL PEDAGOGICAL
UNIVERSITY
Completed higher education of Bachelor’s Diploma (180-240 ECTS
credits) the full course of
bachelor’s degree field of study “Philology”
obtained qualification “Interpreter / Translator from the English
Language, Teacher of the English
Language”.

2015-2016,TERNOPIL, UA - MASTER’S DEGREE
TERNOPIL VOLODYMYR HNATIUK NATIONAL PEDAGOGICAL
UNIVERSITY
Completed higher education of Specialist’s Diploma (60-120 ECTS
credits) in the speciality
“Translation” obtained qualification “Philologist, Interpreter /
Translator from the English
Language, Teacher of the English Language and the German
Language.

SKILLS/ Intermediate-to-high level English (B2-C1 levels).

QUALITIES Italian language (A2 level)
Experience working in high-stress environments.
B2 category driving license.
General computer skills: email management, proficiency in
PDF/Word/PowerPoint, and other workplace programs.
Detail-oriented and responsible.
Social Media Marketing: Developed and implemented strategies to
enhance brand visibility and engagement across various platforms.
Proficient in Canva and Figma for graphic design and collaboration.
Diamant: Experienced in using Diamant for accounting purposes.