Praise

PROFESSIONAL SUMMARY
A highly organized and tech-savvy Customer Support Specialist with expertise in creating innovative customer service strategies to improve customer satisfaction. Committed to leveraging strong problem-solving abilities, communication skills, and technical knowledge to exceed customer expectations and help achieve company goals. Seeking a role where I can apply my skills and knowledge to help improve customer service processes.

SKILLS
• Communication and Interpersonal Skills
• Empathy and Customer Service Orientation
• Problem Solving and Troubleshooting
• Data & Business Intelligence Analytics Skills
• Time Management and Prioritization
• CRM Knowledge
• Attention to Detail and Accuracy
• Conflict Resolution and Negotiation
• Multitasking and Stress Management
• Teamwork and Collaboration
• Positive Attitude and Enthusiasm
• PowerBI, MS Excel, MS PowerPoint

WORK EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE Dec, 2023 – Jun, 2024
Swiftsale Inc, Chisinau
• Handled escalated customer inquiries with professionalism, resolving over 95% of issues on the first contact, enhancing client satisfaction and reducing churn by 10%.
• Identified, prioritized, and reported technical issues effectively, streamlining resolution times by 20% and improving service efficiency through clear documentation and collaboration with technical teams.
• Delivered exceptional communication and multitasking abilities, managing an average of 50+ cases weekly while maintaining a 98% accuracy rate in customer data and issue resolution.
• Resolved customer complaints with a focus on long-term solutions, increasing positive feedback ratings by 15% over six months.
• Engaged in continuous professional development, completing advanced training on new product lines, leading to a 25% increase in successful cross-selling opportunities during customer interactions.

Data Analyst - Intern May, 2023 – Dec, 2024
Dataline Academy, Remote
• Mastered advanced Excel functionalities, including VLOOKUPs, conditional formatting, pivot tables, and Power Query, streamlining data cleaning processes and improving data accuracy by 25%.
• Conducted exploratory data analysis on diverse datasets, identifying key trends and outliers that informed strategic decisions and enhanced operational efficiency.
• Designed interactive dashboards in Power BI to track critical business metrics, improving reporting efficiency by 30% and enabling faster decision-making.
• Wrote optimized SQL queries to address complex business questions, reducing query response time by 40% and providing actionable insights for cross-functional teams

Sales & Marketing Personnel Jan, 2022 – Jan, 2023
Techfix Inc, Nigeria
• Developed and executed targeted marketing campaigns, increasing lead generation by 30% boosting conversion rates by 15%.
• Built and maintained strong client relationships, ensuring 90% client retention through personalized follow-ups and exceptional service delivery.
• Conducted in-depth market research to identify emerging trends, enabling the launch of new products that captured 10% additional market share.
• Collaborated with cross-functional teams to design promotional materials and events, resulting in a 40% increase in brand awareness and engagement.

Customer Support /Travel Agent Jun 2024-Nov 2024
Kivork,Chisinau

• Assisted over 100 customers weekly in finding and booking flights, ensuring a seamless travel planning experience.
• Resolved 90% of booking-related issues on the first interaction by leveraging excellent problem-solving and interpersonal skills.
• Managed ticket changes and refunds for 50+ cases per month, maintaining a 98% customer satisfaction rate through efficient and empathetic service.
• Proactively supported travelers during boarding and check-in, resolving issues quickly and ensuring timely departures.
• Deescalated challenging situations with strategic communication techniques, reducing customer escalations by 20% and preserving brand reputation.
• Tracked and documented customer feedback, and provided actionable insights that informed policy changes and enhanced service delivery.

EDUCATION
M.Sc. Public Health - 2024
Nicolae State University of Pharmacy & Medicine, Chisinau

High School Diploma
Anglican Girls Grammar School, Abuja