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LOUISA OIGIANGBE
Lagos,Nigeria.
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Highly motivated and versatile professional with 3+ years of experience in dispatching, administrative
coordination, sales, and customer support. Proven track record in delivering excellent customer service,
handling high-volume inquiries, conflict resolution, building strong customer relationships and maintaining
customer retention across multiple industries.Proficient in utilizing CRM systems like
Freshdesk,Zendesk,Housecallpro and Zadarma to effectively handle diverse client needs.

Professional Experience
Professional Appliance Repair. 05/2024 - 01/2026
REMOTE CUSTOMER SERVICE REPRESENTATIVE.

• Managed scheduling and dispatching for a teams of 16 technicians ensuring optimal route planning and
timely service delivery across the service area.
• Coordinated technician visits for onsite troubleshooting, ensuring appointments are scheduled according
to customers availability and urgency of issues.
• Provided high quality customer service interaction to an average of 50 clients per day via phone,email
and live chat, maintaining a 90% first call resolution rate.
• Developed strong relationship with clients and delivered exceptional customer support by addressing
inquiries, confirming appointments and following up with customer after technical visit to ensure all
issues were resolved.
• Utilized CRM systems to track and maintain accurate customer interactions.
• Resolved customer complaints and escalated issues to management when necessary achieving a 95%
customer satisfaction rate.

Opydiva Events Management. 06/2021 - 09/2023
REMOTE EXECUTIVE ASSISTANT/CUSTOMER SUPPORT.

• Utilized google workspace tools to support the planning, coordination and execution of events from
concept to completion, ensuring all logistical details were carefully managed.
• Served as the central point of communication between clients,project leads,vendors and internal teams,
facilitating efficient workflow and timely event delivery.
• Created and edited content for promotional materials,social media and internal communications
enhancing the company's brand presence.
• Responded to clients inquiries related to event bookings,schedules,event timelines,vendors services and
options by providing detailed,accurate and polite responses to ensure customer retention and
satisfaction .
• Initiated a new brand strategy to expand customer base, resulting in a 75% increase in revenue.

LA Nursery And Primary school. 03/2022 - 06/2022
CHILD PSYCHOLOGIST PRACTIONER (INTERN).

• Provided individual screening sessions to students dealing with emotional and social issues helping
them cope and gradually improve overall well being.
• Identified learning challenges in students and implemented strategies like cognitive exercises to
enhance attention,learning routines that helped improved academic growth.
• Maintained detailed assessments, records and progress reports while ensuring confidentiality.
• Regularly tracked performances of students under my care to ensure they were making positive
progress in thier development.
• Provided students with essential learning materials from personal resources including books, pencils,
and educational resources to support their academic progress.
WeSabiWork Studios. 08/2019 - 04/2021
STYLIST ASSISTANT.

• Worked alongside stylist and production team including photographers, videographers, makeup artist
and talent to execute the intended look for each shoot.
• Prepared styling kits, coordinated sourcing, deliveries, returns and logistics and ensured all materials
were available on set.
• Assisted the lead stylist in preparing and organizing clothing, accessories and props for photoshoots and
video productions.
• Contacted models prior to shoots to confirm they were prepared, on schedule, and ready for set activities.
• Supported on-set styling by dressing talent, making quick adjustments where necessary and keeping the
set organized for seamless production flow.

Education
LAGOS STATE UNIVERSITY 06/2023
B.ED EARLYCHILDHOOD PSYCHOLOGY AND PRIMARY

MFT INSTITUTE OF MANAGEMENT,TECHNOLOGY AND FINANCE. 10/2024
Professional Certificate in Customer Experience Management.

OSHAssociation UK. 10/2024
Occupational Safety and Health Supervisor.

ALISON.
Diploma in Customer Service.

Projects
Founder & Project Lead – Community Education Support Initiative 06/2022

• Initiated, planned, and led a community-driven project to provide essential learning materials and basic
supplies to over 90 students, improving access to educational resources and supporting academic
performance.
• Developed project scope, objectives, timeline, and resource plan to ensure structured and efficient
execution.
• Successfully designed and executed a crowdfunding strategy, securing and managing project funds with
full accountability.
• Coordinated communication with teachers, school administrators, and community members to ensure
smooth implementation.
• Monitored project milestones and delivered the initiative within suitable timeframe.

Key Skills
• CRM Tools:Zendesk, Freshdesk, Housecall Pro,Yelp Business, Zadarma.
• Microsoft Office Suite: Word, Excel, Powerpoint.
• Communication Tools: Slack, Microsoft Teams, Zoom.
• Canva.
• Google Workspace.
• Customer Support.
• Project Management.
• Advanced English Proficiency.
• Team Management.
• Customer Relationship Management.
• Project Coordination and Planning.