Виктория

Phone [открыть контакты](см. выше в блоке «контактная информация»)
Email [открыть контакты](см. выше в блоке «контактная информация»)
Viktoriia Rozdobudko Address Mississauga, ON L5B 1Z2

Detail-oriented professional with experience in banking services and customer relationship management, with a focus on delivering
excellent customer service and achieving sales goals. Proven ability to handle complex customer inquiries and provide innovative
solutions to improve customer satisfaction.

SKILLS

• Multitasking capabilities
• Collaboration and teamwork
• Project management
• Time management
• Organizational skills
• Market analysis
• Customer service
• Problem-solving
• Banking products knowledge
• Sales strategies
EXPERIENCE
Hot food clerk — STARSKY FINE FOODS
Mississauga, ON
• Followed all food safety procedures when handling food items for customers.

• Provided helpful advice regarding product selection based on individual customer preferences

• Maintained a clean and organized work area by stocking shelves, cleaning counters, and organizing supplies.

• Kept track of inventory levels of food items throughout the day so that shelves could be restocked accordingly.

• Responded promptly to customer complaints or requests for assistance in resolving issues.

• Informed customers of special promotions, loyalty programs, and discounts.

Residential House Cleaner — Adria professional cleaning solutions
Mississauga, ON, April 2024 - July 2024

• Conducted comprehensive cleaning of residential premises, including vacuuming, mopping floors, dusting, and polishing
furniture.
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• Cleaned and disinfected bathrooms and kitchen surfaces, including sinks, bathtubs, showers, countertops, and
household appliances.
•
 • Organized and maintained order, including sorting and folding laundry and towels.
•
• Monitored cleaning supplies, ensuring timely replenishment.
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• Ensured adherence to high standards of cleanliness and hygiene.
•
• Maintained professional and courteous communication with clients, considering their individual preferences and
requirements.
•
• Performed additional tasks and assisted in organizing special cleanings before important events.

RECRUITER — Profi Personal
Warszawa, August 2023 - March 2024

• Created detailed job descriptions by researching roles, responsibilities, qualifications and skills needed for positions.
• Analyzed current recruitment trends and best practices to create effective strategies for sourcing top talent.
• Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet
recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
• Participated in phone and in-person interviews to determine final candidates for consideration.
• Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

SALES MANAGER — Flexogroup
Zaporizhzhya, May 2020 - September 2022

• Generated new leads through cold-calling, networking, and referrals.
• Negotiated contract agreements with clients and suppliers to create mutually beneficial business relationships.
• Called and met with regular and prospective customers to build long-term customer relationships and networks.
• Tracked customer orders from initial placement through delivery utilizing internal software systems.
• Attended scheduled training sessions, department meetings, and company events to build expertise and promote
company image.
• Traveled for in-person meetings with customers and partners, developing key relationships.
• Developed sales team through motivation, counseling and product knowledge education.

SALES ASSOCIATE — COMFY TRADE
Zaporizhzhya, November 2019 - April 2020

• Organized merchandise displays to promote higher levels of customer engagement.
• Encouraged customers to make additional purchases and suggested relevant items.
• Met merchandising standards by keeping store stocked and products faced.
• Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
• Tracked customer data and created sales reports, using data to identify opportunities and improve sales.
• Attended scheduled training sessions, department meetings, and company events to build expertise and promote
company image.
• Tracked customer orders from initial placement through delivery utilizing internal software systems.

BANKING ADVISOR — OTP BANK
Zaporizhzhya, May 2019 - November 2019

• Provided exceptional customer service to banking clients, demonstrating strong interpersonal and communication
skills.
• Conducted financial analysis for customers, providing advice on budgeting, debt management and investment
strategies.
• Implemented effective cross-selling strategies to increase product usage among existing customers.
• Performed detailed research on competitive offerings from other banks to ensure company's products remain
competitively priced.
• Facilitated training sessions for new employees on bank processes and procedures.

EDUCATION

BACHELOR MANAGEMENT IN HUMAN RESOURCES MANAGEMENT
— "Zaporizhzhia polytechnic" National university
Ukraine, Jun 2020

LANGUAGES

• Russian • Ukrainian
Native Native

• English • Polish
Conversational Conversational