Ruslana

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RUSLANA ONYSHENKO
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ENGLISH TRANSLATOR
Telegram: @ruslana0504

PROFILE
I am a highly adaptable and multifaceted individual with a background in sales
management, translation services, and customer support within the
cryptocurrency and CFD trading spheres. My experience as a sales manager
and head of sales demonstrates my strong leadership and communication
abilities, as well as my capacity to increase sales and achieve business goals.

My work as a customer support agent in the cryptocurrency and CFD trading
industries has further refined my problem-solving skills, attention to detail,
and ability to provide excellent service in high-pressure environments.

This combination of sales, translation, and customer support expertise
highlights my versatility and capability to drive business success in the
cryptocurrency and blockchain sectors.

WORK EXPERIENCE EXPERTISE

BANK MANAGER ( ENG FLOOR) English B2/C1
UniCredit Bank Feb 2014-Jul 2015
In my role at the bank's call center, I aided clients who spoke
English by providing information about debit and credit
Sales & customer support
cards, loans, savings accounts, mortgages, and promoting
bank products via telephone.
Knowledge of crypto field
SALES MANAGER ( ENG FLOOR) Aug 2015-Oct 2022
Voice company
Ukrainian/Russian to English
As an English-speaking manager, I worked on several
projects, including those related to cryptocurrency products. translation
These projects required me to work with various CRMs, offer
phone-based customer support, promote different products,
handle objections, and negotiate effectively. These EDUCATION
experiences helped me develop and refine my creative and
analytical skills, which led to my promotion as a team leader.
Furthermore, I also provided coaching and mentorship to Master's degree in English
other managers to help them improve their abilities. Philology.
Cherkasy National University
HEAD OF SALES DEPARTMENT ( ENG) Aug 2021-Jul 2022
Amris media Year of graduation: 2014
Managed cryptocurrency project, worked with CRM/IP-
telephony, supervised managers' KPIs, improved sales skills,
created strategies, trained 40+ to achieve project goals.

TRANSLATOR ENG/RU/UA Aug 2022-Feb 2023
WhiteBit crypto platform

My responsibilities included translating varies articles from
Ukrainian/Russian into English.

CS AGENT March 2022-Dec 2024
As a customer support agent in the cryptocurrency and CFD
trading industries, I handled chats and tickets, ensuring
prompt and effective resolutions to customer inquiries