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Anastasiia Vovchyk
Work: 20-064, Lublin, Poland

Home: 82001, Staryi Sambir, Ukraine

Email address: [открыть контакты](см. выше в блоке «контактная информация») Phone: [открыть контакты](см. выше в блоке «контактная информация»)

ABOUT MYSELF
Customer Support Specialist driven by a passion for professional growth, with extensive
experience in international markets. I am a fast learner who quickly adapts to new
regulations, software, and complex workflows. I am fully committed to expanding my
expertise and acquiring new knowledge.

I possess the ability to balance empathetic communication with analytical precision,
adapting my approach to meet each client's unique emotional needs while maintaining
the professional composure and critical mindset required to navigate complex
challenges effectively.

WORK EXPERIENCE
Livingston Research
Country: Ukraine

[ 13/01/2023 - 20/05/2023 ] Customer Support Representative
Direct customer communication via live chats.
Managment of the full order lifecycle from end to end.
Handling complaints and resolving conflicts.
Coordination of interaction between clients and contractors/service providers.
Utilization of CRM systems and proprietary internal tools.
Maintaining a high level of trustworthiness.

SKELAR, specifically at Howly
Country: Ukraine

[ 23/01/2025 - 24/03/2026 ] Legal Support Expert
High-touch legal support to clients via live chat.
Legal analysis of client inquiries.
Comprehensive risk assessments.
Navigation of international regulations, specifically focusing on the US, Canada and UK
legislation.
End-to-end resolution of legal cases.
Adherence to established operational workflows.
Cross-functional collaboration with internal departments.
Management of billing-related inquiries and financial discrepancies.
Compliance with data privacy regulations (GDPR, CCPA).
Expertise in emotional de-escalation and empathetic support.
 EDUCATION &
TRAINING
[ 01/09/2021 - 30/05/2025 ] Bachelor of Laws
Yaroslav Mudryi National Law University
City: Kharkiv | Country: Ukraine | Level in EQF: 6

[ 01/09/2025 - Current ] Master of Laws
Yaroslav Mudryi National Law University
City: Kharkiv | Country: Ukraine | Level in EQF: 7
LANGUAGE SKILLS
Mother tongue(s): Ukrainian
Other language(s): English - Highly proficient | Polish - A2 | German - A1
HARD SKILLS
Foreign Legislation Analysis

Dispute Resolution

Legal Terminology Proficiency

Billing & Payment Inquiries Processing

Multitasking

Proficiency in CRM & Ticketing Systems

Data Privacy & Personal Data Handling

Personalized & Client-Centric Approach

SOFT SKILLS
Rapid Information Assimilation

Adaptability to Change

Empathy & High Emotional Intelligence

Analytical Skills

Team Collaboration

High Level of Personal Accountability

Composure Under Pressure

Growth Mindset