Liudmyla

LIUDMYLA RYZHYCHENKO
Winnipeg, Manitoba, R3J 3J3
📧 [открыть контакты](см. выше в блоке «контактная информация») | 📞 (431) 788-1612

OBJECTIVE
Detail-oriented and highly organized professional with 12+ years of experience in logistics coordination, team management, and client communication. Seeking a Transportation Dispatcher role where I can utilize my leadership, multitasking, and communication skills to ensure efficient routing, scheduling, and delivery operations in a fast-paced transportation environment.

CORE COMPETENCIES
• Conflict Resolution & Customer Service
• Team Supervision and Mentoring
• CRM and Office Software (MS Office, Excel, Google Sheets)
• Multilingual: English (CLB 6), Ukrainian, Russian

RELEVANT EXPERIENCE
Sales Manager (Phone Sales & Logistics Coordination)
JustFood Company – Moscow, Russia
Aug 2020 – Feb 2022
• Managed customer orders from intake to delivery, coordinating with the logistics team to ensure timely dispatch and routing.
• Provided customer support regarding order status, delivery schedules, and product availability.
• Maintained accurate records of shipments and customer communications.
• Exceeded monthly sales and retention goals through strong client service.
Call Center Manager (Remote Communication & Coordination)
Artingen Company – Rostov-on-Don, Russia
Jun 2018 – Aug 2020
• Oversaw inbound/outbound communications for clients in construction, real estate, and IT.
• Scheduled service appointments and ensured client needs were routed to the appropriate departments.
• Trained new hires on communication protocols, CRM systems, and client handling.
HR Manager (Remote, Staffing Coordination)
WorkForce Hope – Fargo, ND, USA
Sep 2024 – Jun 2025
• Coordinated onboarding and job assignments for remote staff across time zones.
• Managed internal communication flows and tracked employee placements and performance.
• Supported operations teams with timely scheduling and availability reports.

ADDITIONAL EXPERIENCE
Sales Mentor (Project-Based) – Artingen Company – Dec 2022 – Jan 2023
Sales Department Head – Reactor Video Company – Apr 2022 – Nov 2022
Head of Editing Department – Megogo Company – Nov 2013 – Sep 2018

EDUCATION
Bachelor’s Degree in Religious Studies
Donetsk Christian University, Ukraine – May 2005

PROFESSIONAL DEVELOPMENT
English Language Courses:
• Ness Baptist Church, Winnipeg – Sep 2023 – May 2024
• Jean Ogren, Winnipeg – Oct 2023 – Apr 2024
• Elena Sishnenko, Ukraine – Mar 2015 – Oct 2016
Sales & Communication Training:
• True Real Estate, Bali – Jan – Feb 2025
• JustFood Company – Aug 2021 – Jan 2022
• Telemarketing Company – Sep 2018

REFERENCES
Available upon request.