Nataliia

Kyiv, Ukraine
Nataliia Nahorna [открыть контакты](см. выше в блоке «контактная информация»)
CO RPO RAT E T RAVEL MAN AG ER [открыть контакты](см. выше в блоке «контактная информация»)

LinkedIn IG
Travel Team Lead with expertise in building and improving corporate travel
programs — from travel policy and compliance to budgeting, vendor
management, and end-to-end trip support. I’m happy to invest in building Skills
and growing a strong travel function — shaping clear processes, supporting
End-to-end corporate travel
team development, and partnering closely with key stakeholders. I bring a
operations
calm, mindful presence and stay open and curious, bringing clarity and
care to fast-moving, people-focused work. Information security awareness /
confidentiality

Employment History Travel Policy development &
implementation
Travel Team Lead (Admin Department)
Confidential client (Defense sector), Kyiv Contract review & negotiation
MARCH 2025 — DE CEMBER 2025
Vendor coordination
• Led the corporate travel function within the Admin Department,
ensuring end-to-end business travel operations for cross-functional Itinerary planning & route
teams. optimization
• Developed and implemented the Company Business Travel Policy in
Service mindset / Executive
line with Ukrainian legislation and internal operational requirements.
support
• Built preliminary travel budgets based on the annual/quarterly events
calendar, forecasted costs, and optimized travel options. Group & delegations travel
• Designed domestic and international itineraries, balancing cost, time
efficiency, and traveler safety.
• Managed travel bookings end-to-end, monitored
Languages
changes/cancellations, and ensured timely confirmations and Ukrainian – Native speaker
complete documentation.
English – B1/B2
• Coordinated visa and travel documentation processes, including Spanish – A1
document preparation and scheduling with external providers as
needed.
• Provided reliable 24/7 traveler support, proactively resolving Education
disruptions and urgent operational issues.
Bachelor’s Degree in Tourism
• Interviewed and onboarded new team members; supported adaptation
and consistent ways of working. Management
Donetsk Institute of Tourism
Business (DITB), Donetsk
S E P TE M B E R 2 0 0 5 — J U L Y 2 0 1 0
Travel Specialist
Innovecs Inc., Kyiv Master of Clinical Psychology
NOVEMBER 2022 — N OVEMBER 2025 Kiev Institute of Modern Psychology
and Psychotherapy (KIMPP), Kyiv
• Developed and implemented the Company Travel Policy, based on
S E P TE M B E R 2 0 2 4 — J U L Y 2 0 2 6
analysis of travel spend, patterns, and operational efficiency; ensured
compliance with internal rules and Ukrainian legislation.
Gestalt Therapy Training
• Managed end-to-end business travel operations (flights/rail, hotels, Program (in progress)
transfers) for employees, ensuring cost control, service quality, and Kyiv Gestalt University, Kyiv
on-time delivery. JUNE 2022 — OC TOBER 2027

• Coordinated participation in international exhibitions, including
registrations, required documentation, and payments; acted as the
main liaison with event organizers.
References
• Planned and delivered strategic quarterly sessions for top
management (venue, agenda, logistics, resources, on-site Ref erence s av ail abl e upon
coordination). reque st
• Reviewed supplier contracts and sourced new travel vendors;
negotiated terms to improve service and optimize costs.
Ticket Sales Manager
Travel Company “YANA” LTD, Kyiv
J U N E 2 0 1 8 — S E P TE M B E R 2 0 2 0

Worked remotely under an employment contract while officially on maternity leave
• Monitored and maintained charter flight schedules in collaboration with Ukrainian tour operators, ensuring
accuracy and timely updates.
• Managed charter ticket bookings, meeting client requirements efficiently and accurately.
• Provided end-to-end client support, handling itinerary changes and booking issues; resolved disputes to protect
client interests and ensure satisfaction.

Transfer Manager
KnopkaTransfer LTD, Milano
J UNE 2 0 1 6 — A P R IL 2 0 1 7

• Worked remotely under an employment contract while officially on maternity leave.
• Managed end-to-end online transfer bookings: advised clients on routes, vehicle options, and pricing; ensured
smooth coordination to destinations.
• Acquired new clients via cold outreach and partnership development.
• Managed partner settlements and resolved disputes to maintain stable cooperation.

Emergency Support Travel Counselor
Carlson Wagonlit Travel, Kyiv
JUNE 2016 — MARCH 2020

Provided comprehensive travel support. Worked remotely under a separate contract in the Emergency Support
Service from Oct 2018 to Mar 2020, delivering round-the-clock assistance to clients in urgent situations, ensuring
their travel plans proceeded smoothly despite any disruptions

Travel Counselor
Carlson Wagonlit Travel, Kyiv
OC TOBER 2011 — FEBRUAR Y 2015

• Managed end-to-end corporate travel for international clients (HP, SHELL, BASF, BAT, Citibank, Electrolux,
Deloitte, Horizon Capital, Nissan Motors, Sumitec Ukraine, etc.), coordinating individual and group trips (flights,
hotels, transfers, car rentals, insurance).
• Booked and issued travel services in Galileo and Amadeus.
• Delivered full client support: built complex multi-leg itineraries, arranged VIP airport services, assisted with
check-in, and handled changes/disruptions.
• Coordinated financial and administrative workflows: ensured timely invoicing and complete documentation for
accounting; worked with BSP Link, Content Inn, and internal tools (e.g., CWT Portrait, CWTtoGo).
• Supported visa processing by verifying application forms and preparing embassy submission packages.
• Ensured compliance with corporate policies and information security standards, safeguarding client
confidentiality and data.

Junior Travel Agent
PILOT LTD, Donetsk
AUGUS T 200 8 — FEBRUA RY 2010

• Learned the Galileo booking system independently to qualify for the role and ensure accurate ticketing.
• Supported the transition from paper tickets to e-ticketing; mastered e-ticket procedures and related
documentation.
• Provided customer support via phone and email, delivering clear reference information and travel guidance.
• Built and issued complex multi-leg itineraries end-to-end (search, booking, ticket issuance).
• Arranged VIP airport services, tracked clients’ bonus miles, and prepared required reports.