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Vasyl Mishchuk
Customer Support Specialist (Remote)
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Ukraine | Remote-only

PROFILE

Polite, resilient, and communicative — I bring over 7 years of experience working with customers
in fast-paced environments. I know how to turn frustration into trust and dry instructions into
human conversation. I enjoy solving problems and always strive to make customers feel truly heard.
I believe that excellent support isn't just about providing answers — it's about creating a service
experience that sticks with people.

KEY SKILLS

• Excellent written communication (Ukrainian, Russian, English)
• Empathy, calmness, and conflict management
• Fast typing, attention to detail
• Experience with CRM systems and basic CMS (Drupal)
• English level: A2–B2 (currently improving)
• Comfortable in technical environments, fast learner with new platforms
• Able to manage high volumes of requests and data

WORK EXPERIENCE

Bartender – Hospitality Sector (Ukraine)
2015 – 2023
• Daily customer interaction, complaint resolution, and maintaining a positive experience
• Efficiently handled high workloads while keeping service standards high
• Developed strong listening skills, emotional intelligence, and self-control

Online Sales Manager – Prom.ua (Ukraine)
2021 – 2022 (5 months)
• Managed customer chats, provided consultations, and supported sales
• Explained product features, resolved technical issues
• Used CRM tools and various online communication platforms

Customs Broker – Sia Brok (Ukraine)
2020 – 2021
• Assisted clients with logistics and documentation processes
• Worked with regulatory paperwork, ensured precise adherence to guidelines
• Communicated with clients via phone and email

IT Intern – Oxit School (Ukraine)
2022
• Learned to work with CMS (Drupal), gained basic PHP knowledge
• Understood the logic of web platforms and backend processes
• Built foundational experience for working in technical support roles

EDUCATION

Bachelor's Degree in Marketing
Lutsk National Technical University | 2014–2018

Diploma in Commodity Expertise
College of Technology, Business and Law | 2011–2014

Customs Broker Certificate №107 | 2020

LANGUAGES

• Ukrainian — Native
• Russian — Fluent
• English — Intermediate (A2–B2), actively practicing

ADDITIONAL INFORMATION

I'm not a developer (yet), but I navigate technical platforms with confidence. I see a true support
agent as a translator between humans and machines. I want to work in a team where sincerity,
speed, and respect for the client matter more than scripted responses. I study English daily, explore
IT topics, and am currently learning Figma and graphic design. I'm seeking a remote opportunity
where I can grow professionally and contribute to the team from day one.