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Lviv, Ukraine Pavlo Kvach
[открыть контакты](см. выше в блоке «контактная информация») L1/L2 Technical Support Specialist

[открыть контакты](см. выше в блоке «контактная информация»)

Summary

Skills L1/L2 Technical Support Specialist with hands-on experience in Fleet

Management SaaS platforms. Skilled in handling L1/L2 inquiries, CRM system
CRM
operations, and troubleshooting. Have basic knowledge of Databases (MySQL/
Admin Panel (Clients)
SQL) and Back-End development, backed by a solid IT background.

MySQL/SQL (Basic)

Work Experience
Jira/Confluence

TrackEnsure Fleet & Logistics Software Company
Java (Basic)

L1/L2 Technical Support Specialist (Remote) Feb 2024 - Present
Networking
Supporting a Fleet Management SaaS platform specializing in logistics, ELD
Microsoft Office compliance, and asset tracking solutions.

Flexibility Handled L1/L2 technical support inquiries, investigating issues through the

CRM/Admin panel and escalating complex cases when needed
Multitasking
Gathered and structured data on advanced queries before escalating to

Audit, Hardware, and Migration teams for resolution

Languages Managed daily operations in the CRM system, updating account details and

assisting client Fleet Managers with operational requests
Ukrainian - Native
Reported bugs and verified fixes for new product features by testing new
English - Upper-Intermediate
release in the STAGE environment
(B2)
Mentored new support specialists, introducing them to workflows, internal

systems, and best practices.

Links
Private Business
LinkedIn
Cashier/Merchandiser Sep 2022 - Mar 2023

Telegram
Supporting the operations and work of the private shop.

GitHub Worked as a cashier in a private shop, assisting customers with purchases

and transactions

Managed the store automation system (ПК Конкурент), overseeing PM

cashier and warehouse modules for efficient operations.

Education
I
Computer Science and T (Master) Sep 2024 - Present

Lviv Polytechnic National University | Information Technologies

Information Systems and Technologies (Bachelor) Sep 2020 - Jun 2024
Lviv Polytechnic National University | Intelligent Information Technologies
Acquired solid knowledge of Software Development (Back-end/Front-end),

DB, Linux systems, Networking (Cisco), and API usage

’ ‘
Graduated and defended a Bachelor s thesis on Information System for

’
Automating Public Baths Activities .