Sain

Sain Kadir Objective

Results-driven iGaming Customer Support Professional with 2+
[открыть контакты](см. выше в блоке «контактная информация») years of experience in live chat and ticket support. Skilled in
Zendesk, payment support, KYC verification, and issue resolution.
[открыть контакты](см. выше в блоке «контактная информация»)
Seeking a remote Customer Support or Retention role.
Murshidabad, West Bengal, India
742132
Work Experience
Website:
http://[открыть контакты](см. выше в блоке «контактная информация») Favbet 05/2023 - 01/2026
-22303a213kadir Customer Support Executive

Telegram : @sainkadir10 • Provided live chat and ticket-based customer support in the
iGaming industry.
• Resolved player issues related to deposits, withdrawals, bonuses,
Skill and betting rules.
• Handled KYC verification, document checks, and account-related
Customer queries.
Support • Used Zendesk CRM to manage tickets, escalations, and customer
follow-ups.
Live Chat Support • Assisted with technical issues and ensured high customer
satisfaction and retention.
Ticket Handling • Communicated effectively in English, Hindi, and Bengali.

Zendesk
Project
iGaming Support

Payment Customer Support Operations 05/2023 - 01/2026
Processing Customer Support & Retention Project

Customer • Provided live chat and ticket support via Zendesk.
Retention • Assisted with payments, KYC, and account issues.

Technical
Support Shift & Remote Readiness
Communication
Availability: Experienced in rotational shifts, night shifts, and remote
Skills
work environments.
Problem Solving

CRM Tools
Education

Excel / Google POLYTECHNIC 07/2019 - 09/2022
sheets DUMKAL POLYTECHNIC COLLEGE

English, Hindi ,
ITI 06/2015 - 11/2018
Bengali
GAAT ITI COLLEGE