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Опыт работы

Customer support representative

с 06.2023 по 01.2025 (1 год 8 месяцев)
Estingos place, Dnipro (Auto business and auto service)

Handling customer complain in a professional manner, de-escalating situations, and finding solutions to address concerns.

Customer support representative

с 01.2021 по 03.2023 (2 года 3 месяца)
Hmedix pharmacy and store, Dnipro (Auto business and auto service)

Handled Customer Inquiries Efficiently
Responded to an average of 50+ customer inquiries daily via phone, email, and chat, resolving issues promptly and maintaining a customer satisfaction rating of over 90%.

Resolved Complaints Professionally
De-escalated complaints with professionalism and empathy, turning 80% of negative customer experiences into positive resolutions through effective communication and problem-solving.

Maintained Accurate Records
Accurately logged all customer interactions in the CRM system, ensuring up-to-date records for seamless follow-up and reporting.

Образование

Federal University Wukari

Political Science, Dnipro
Высшее, с 2017 по 2022 (5 лет)

Знания и навыки

• Diligence
• Ability to quickly learn new information
• Teamwork
• Ability to convince
• Ability to plan
• Communicability
• Receiving incoming calls
• Discipline

Знание языков

Английский — свободно

Рекомендации

Bisola Ehi Ogolowa

Bisola Ehi Ogolowa

Sales representative, WellClean Solutions Inc.