Moses

EZE MOSES
R.NURSE/CUSTOMER SUPPORT/SALES REPRESENTATIVE
Lagos, Nigeria.
Email: [открыть контакты](см. выше в блоке «контактная информация») |Tel: [открыть контакты](см. выше в блоке «контактная информация»)
| Telegram: @RN_mose
PROFESSIONAL SUMMARY
Dynamic and highly motivated Customer Service Representative with 5 years of experience in dispatching, sales, and customer support across multiple industries, including the US market, handling tasks for appliance repair, Health Insurance, auto transportation, and e-commerce. Proven track record of delivering excellent customer service, effectively managing logistics, and driving sales in fast-paced environments. Skilled in problem-solving, conflict resolution, and cross-functional collaboration.
PROFESSIONAL EXPERIENCE

Dispatcher/Sales Representative
RepairHub Technologies | Jun 24 – Present
• Managed dispatch operations, coordinating appointments and technician schedules efficiently.
• Provided exceptional customer service, resolving inquiries and ensuring client satisfaction.
• Utilized CRM tools to track customer interactions and optimize service delivery.
• Collaborated with team members to streamline processes and improve workflow.
• Analyzed customer feedback to identify areas for service enhancement.

Remote Nurse Auditor/ Open File Review Officer
Axa Mansard Health Insurance | Jul 2023 – May 2024
• Conducted audits of clinical records, ensuring compliance and improving documentation accuracy.
• Developed comprehensive reports summarizing audit findings, providing actionable recommendations for process improvements.
• Regularly made remote follow-up calls to enrollees accessing care, ensuring timely delivery of service.
• Remotely resolved complaints from enrollees regarding provider services promptly and professionally.
• Collaborated with cross-functional teams to identify root causes of service delivery issues.

Bargain Auto Transport
Sales Representative/Affiliate Manager | Oct 2021 – Jun 2023

• Prospected and generated new business opportunities in the auto transportation industry,
handling both B2B and B2C sales.
• Managed the end-to-end sales process, including lead generation, negotiations, and closing
sales, contributing to a 15% increase in annual revenue.
• Developed strong relationships with clients, offering tailored solutions for vehicle transportation needs, and ensuring high customer retention.
• Collaborated with logistics teams to provide accurate delivery timelines and customer
expectations, resulting in an 85% on-time delivery rate.
EDUCATION
Diploma in Nursing Sciences (RN) – Nov 2021
College of Nursing Sciences, Our Lady of Mercy Hospital, Imo State, Nigeria
High School Diploma (WASSCE) – Sept 2014
Mavir Leaders College, Lagos, Nigeria
CERTIFICATIONS

• HobSpot Academy Helpdesk Certification - Understanding Helpdesk
• ALX Africa - Virtual Assistant Program
• Occupational Health & Safety Management
• Basic Life Support (BLS)