Anna

Nationality: Ukraine

Zuniga Lescano [открыть контакты](см. выше в блоке «контактная информация») (Vietnam)

Anna [открыть контакты](см. выше в блоке «контактная информация»)
Hải Đăng 157- Vinhome Cầu
rào 2- Lê Chân - Hải Phòng

My Advantages
1. Exceptional English Proficiency
TOEIC Score: 950 (Professional fluency in English)
TESOL/TEFL Certified, ensuring strong communication and teaching abilities
2. Extensive Customer Interaction & Communication Skills
14+ years of experience working with diverse clients and students across Taiwan, China, and Ukraine
Skilled in cross-cultural communication, handling inquiries, resolving issues, and building relationships
with international customers
3. Problem-Solving & Conflict Resolution
Experienced in identifying and addressing customer concerns effectively
Ability to adapt quickly, manage multiple tasks, and provide clear solutions in high-pressure situations
4. Multilingual & Translation Expertise
Fluent in English and Ukrainian.
Experienced in real-time translation and document translation, particularly in technical and business-
related fields
5. Strong Organizational & Time Management Skills
Successfully managed multiple responsibilities, including teaching, translation, sales, and customer
communication
Efficient in coordinating schedules, handling correspondence, and maintaining accurate records
6. Tech-Savvy & Detail-Oriented
Experienced in using CRM systems, online communication tools, and e-commerce platforms
Skilled in digital content creation, website management, and business documentation
7. Interpersonal & Teamwork Skills
Proven ability to build and maintain strong relationships with colleagues, customers, and stakeholders
Patient, empathetic, and highly adaptable
Work Experience Summary
1. 2.5 years as a Freelance English Teacher in Taichung, Taiwan.
2. 3.5 years as a Sales Manager at Oliw Musical Instrument Co., Ltd. in Jiangsu, China, handling market
development and customer relations.
3. 1 year as a Buyer, Manager, and Synchronous Translator at Dago Style in Lviv, Ukraine, facilitating
business negotiations and logistics.
4. 9 years as an English Teacher at Private English School «Golden Gate» in Lviv, Ukraine.

Language Ability
Ukrainian English
Listen Proficient Proficient
Speak Proficient Proficient
Read Proficient Proficient
Write Proficient Proficient
Remark Native language TOEIC Score 950

Certification
Certification Details
1 TOEIC Listening and Reading test Score 950
2 TESOL/TEFL Certificate Completed
Completed - First Aid Training, Emergency
3 CPR Certification
Life Support
4 Child psychology Advanced Level

Detailed work experience
FREELANCE ENGLISH TEACHER / TAICHUNG, TAIWAN
2020/01 – 2022/07
English teacher

Job description:

Provided personalized one-on-one English tutoring, addressing a range
English teacher
of proficiency levels from basic to advanced.
 Designed and implemented tailored lesson plans to meet individual
student needs and goals.

Assessed learning progress and adjusted coursework based on student
feedback to ensure effective learning.

Maintained regular communication with parents, providing updates on
student progress and collaborating on learning strategies.

OLIW MUSICAL INSTRUMENT CO., LTD. / JIANGSU, CHINA
2018/10 – 2022/05
Sales Manager

The main products are musical instruments and musical instrument accessories.

Job description:

Market development (Mainly in Europe and USA

Customer OEM/ODM order communication/confirmation.
Sales
Customer problem tracking/response/coordination/improvement.

Exhibition (Shanghai, Guangzhou, the United States, Germany).

Product photography/retouching.

Marketing Product catalog design.

Website design.

PR Public relations maintenance with government/ Suppliers.

DAGO STYLE / LVIV, UKRAINE.
2017/08 – 2018/09
Buyer, Manager, Synchronous Translator

Job description:

Managed negotiations between Chinese businessmen and Ukrainians
(English – Ukrainian, Ukrainian – English)
Buyer
Handled logistics of goods from China to Ukraine

Worked with Chinese suppliers

PRIVATE ENGLISH SCHOOL «GOLDEN GATE» / LVIV, UKRAINE.
2009/08 – 2018/09
English teacher

Job description:

Planed, prepared and delivered lessons plans and instructional
materials.

English Teacher Developed schemes of work, lessons plans and tests.
Maintained discipline.

Prepared classroom for class activities.
 Observed and evaluated students' performance and development etc.

STATE SCIENTIFIC-RESEARCH CONTROL INSTITUTE OF VETERINARY MEDICINAL
PRODUCTS AND FEED ADDITIVES / LVIV, UKRAINE.
2014/06 – 2018/09
English teacher, Translator

Job description:

English Teacher Taught professional English (medicine, business, traveling etc.)

Translated documents

Translator Provided synchronous translations on demand

Provided personal translations

Speciality
Communication Excellent communication skills gained through my experience as a
Skills teacher and interpreter

Lots of patience
Interpersonal
Conflict resolution
Skills
Teamwork

Organizational Time management
Skills
Multi-tasking

Ability to work under pressure

Decision making
Personal
Self-motivation
Attributes
Adaptability

Creativity

Swimming Skill Candidate master of sports in swimming

Education
Bachelor's degree

Economics and Finances / Lviv University of Trade and Economics / Lviv, Ukraine

2006/09~2011/06 (Graduated summa cum laude)

Tourism / Lviv State University of Physical Culture / Lviv, Ukraine

2006/09~2011/06 (Graduated summa cum laude)
Autobiography
My name is Anna, and I am an experienced professional with a strong background in
communication, customer relations, and problem-solving. With over 13 years of experience in
education and translation across Taiwan, China, and Ukraine, I have developed excellent
interpersonal skills, cultural adaptability, and the ability to effectively assist and support
clients.

Education & Early Career

I hold a Bachelor's degree in Economics and Finance from Lviv University of Trade and
Economics and a degree in Tourism from Lviv State University of Physical Culture. My
academic background has equipped me with strong analytical, organizational, and customer
service skills, which I have applied throughout my career.

Professional Experience

Throughout my career, I have worked in various roles that required clear communication,
customer engagement, and problem resolution. As an English teacher and translator for over
a decade, I interacted with diverse individuals, assessed their needs, and provided tailored
solutions. My experience in translating and facilitating business negotiations further
strengthened my ability to communicate complex information in a clear and concise manner.

Additionally, as a Sales Manager at Oliw Musical Instrument Co., Ltd. in China, I managed
customer orders, coordinated with international clients, and ensured smooth communication
between suppliers and buyers. My responsibilities included handling inquiries, resolving
issues, and maintaining long-term business relationships, all of which align with the core skills
needed in customer support.

Skills & Strengths

• Excellent Communication: Fluent in English and Ukrainian, with experience in handling
international clients and diverse customer needs.

• Customer Service & Problem-Solving: Skilled at understanding customer concerns,
providing effective solutions, and ensuring customer satisfaction.

• Cross-Cultural Adaptability: Having lived and worked in multiple countries, I am
comfortable communicating with clients from different cultural backgrounds.

• Attention to Detail: Experienced in handling documentation, translations, and
correspondence with accuracy and professionalism.

• Technology & Multitasking: Proficient in Microsoft Office, CRM systems, and online
communication platforms, with the ability to manage multiple tasks efficiently.

Career Goals

Currently based in Hai Phong, Vietnam, I am looking for an opportunity to transition into a
Customer Support Representative role, where I can apply my communication skills, problem-
solving abilities, and customer service experience. I am eager to contribute to a dynamic
team, assist clients with their inquiries, and ensure a positive customer experience. My goal is
to build strong relationships with customers and help businesses achieve high levels of
customer satisfaction.

I look forward to the opportunity to bring my skills and experience to a customer-focused role
and contribute to a company’s success.