Chukwudi

CHUKWUDI OKOH Email

To deliver exceptional customer service by maintaining a positive and [открыть контакты](см. выше в блоке «контактная информация»)
professional attitude towards clients, I am dedicated to going above and Telegram: @Chuks_085
beyond their expectations. I will respond promptly and effectively to
inquiries across multiple channels, actively listening to their concerns
and providing timely solutions. I will ensure utmost client satisfaction.

EXPERIENCE SKILLS

CHATDESK, REMOTE — Customer Support Specialist ● Excellent written and
Oral English Skills,
January 2022 - PRESENT
● Google sheet
● Responding to customer queries in a timely and accurate way, via ● PDF Editor
email, chat and incoming calls. ● Any desk
● Service Desk
● Mastered the brand's policies and communication style to provide
seamless customer service. ● Good communication
and interpersonal skills,
● Decode customer issues quickly and troubleshoot effectively.
● Ability to work remotely
and independently
USFDA (N.G.O), —REMOTE - IT Support Specialist ● Computer skills and
January 2021 - December 2021 social media fluency
 Provide first- and second-level remote technical support for hardware, ● Problem-solving and
software, network, and connectivity issues across Windows, macOS, and communication
Linux platforms. ● Critical thinking
● Troubleshoot and resolve remote desktop, VPN, email, and system ● Positive attitude and
performance issues via remote tools (Any Desk, Remote Desktop, Zoom). professionalism
● Manage and respond to tickets via helpdesk platforms (e.g., Zendesk,
Freshdesk, Jira Service Desk, or ServiceNow), ensuring timely resolution
and communication.
CERTIFICATES
PAYCOM NIGERIA LIMITED, REMOTE — End User Analyst
● Microsoft Excel
September 2019 - December 2020
(2010 Revised
● Analyze performance using Excel, adjust goals, achieve results, and 2017)
meet expectations. ● Executive
Assistant Skills
● Handle complaints, offer solutions, and resolve problems effectively. Certificate
● Ensure credible service delivery, prioritizing customer satisfaction ● Virtual Assistant
and trust. - Alison

● Communicate via calls, addressing inquiries and maintaining
PDF Editor / Expert in Document Formatting
EDUCATION
Freelance / Remote — September 2023 – Present
 Adobe Acrobat, PDFescape, and Small-pdf were among the tools used to edit, Madonna University — B.Sc.
format, and convert PDF documents into professional, print-ready, and digital (Hons)
formats.
October 2012 – September 2017
 made changes to the layout, rearranged the material, and embedded images to
improve readability and preserve document coherence. Second Class Upper-
 checked and edited PDF files for mistakes, guaranteeing a flawless final product Computer Science
before the deadline.
 PDF files were combined, divided, compressed, and secured according to
customer requirements.
 utilized optical character recognition (OCR) tools to transform scanned PDFs
into formats that could be edited and searched.