Chukwudi

CHUKWUDI OKOH Email

To deliver exceptional customer service by maintaining a positive and [открыть контакты](см. выше в блоке «контактная информация»)
professional attitude towards clients, I am dedicated to going above and Telegram: @Chuks_085
beyond their expectations. I will respond promptly and effectively to
inquiries across multiple channels, actively listening to their concerns
and providing timely solutions. I will ensure utmost client satisfaction.

EXPERIENCE SKILLS

● Excellent written and
CHATDESK, REMOTE — Customer Support Specialist
Oral English Skills,
January 2022 - PRESENT
● Google sheet
● Responding to customer queries in a timely and accurate way, via ● Any desk
email, chat and incoming calls. ● Service Desk
● Good communication
● Mastered the brand's policies and communication style to provide
seamless customer service. and interpersonal skills,
● Ability to work remotely
● Decode customer issues quickly and troubleshoot effectively. and independently
● Manage customer account information, record common complaints, ● Computer skills and
and provide feedback to the customer service director. social media fluency

● Strive to maintain high levels of customer satisfaction with every ● Problem-solving and
interaction. communication
● Critical thinking
USFDA (N.G.O), —REMOTE - IT Support Specialist ● Positive attitude and
professionalism
January 2021 - December 2021
 Provide first- and second-level remote technical support for hardware,
software, network, and connectivity issues across Windows, macOS, and
CERTIFICATES
Linux platforms.
● Troubleshoot and resolve remote desktop, VPN, email, and system
● Microsoft Excel
performance issues via remote tools (Any Desk, Remote Desktop, Zoom).
(2010 Revised
2017)
● Manage and respond to tickets via helpdesk platforms (e.g., Zendesk,
● Executive
Freshdesk, Jira Service Desk, or ServiceNow), ensuring timely resolution
and communication. Assistant Skills
Certificate
● Guide users through problem-solving processes with clear, non-technical ● Virtual Assistant
explanations, ensuring high-quality customer support. - Alison

● Collaborate with other IT teams and departments to escalate unresolved issues
and ensure seamless end-to-end support.
EDUCATION

PAYCOM NIGERIA LIMITED, REMOTE — End User Analyst
Madonna University — B.Sc.
September 2019 - December 2020
(Hons)
● Analyze performance using Excel, adjust goals, achieve results, and
October 2012 – September 2017
meet expectations.
Second Class Upper-
● Handle complaints, offer solutions, and resolve problems effectively.
Computer Science
● Ensure credible service delivery, prioritizing customer satisfaction
and trust.
● Communicate via calls, addressing inquiries and maintaining

.