- Файл
Manisha
Customer support representative
- Возраст:
- 27 лет
- Город проживания:
- Киев
- Готов работать:
- Другие страны
Контактная информация
Соискатель указал телефон , эл. почту и адрес.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/12559163/
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@ [
O [
, Address: 1195 Shanti Nivas Floor 2B, 18th No. Street Purbalok Kalikapur West Bengal, Ganga Nagar,
Mukundapur, Kolkata, West Bengal 700099, India
Objective
Skills
"Customer-focused and results-driven support professional with Problem Resolution, Communication Skills
experience in voice and chat support across e-commerce and global (Verbal and Written), Multitasking and Time
service industries. Skilled in resolving customer inquiries efficiently, Management, Product Knowledge, Empathy
maintaining high customer satisfaction scores, and managing multiple and Active Listening, Conflict Resolution,
interactions in fast-paced environments. Seeking to leverage my Process Improvement, Team Collaboration,
communication, problem-solving, and technical skills in a dynamic KPI and SLA Adherence, Data Entry and
customer support role." Documentation.
Experience
Customer Support and Communication: - Live
Chat and Email Support - Active Listening and
Startek Private Limited, Kolkata
Conflict Resolution - Customer Satisfaction
04/22 - 06/22
and Retention Technical Proficiency: - CRM
Customer Support Specialist at Myntra (via call)
and Ticketing Systems (Zendesk, Freshdesk,
-Answering inquiries: Responding to customer questions regarding
Salesforce) - Data Entry and Case
product, services, or account- related matters.
Documentation - MS Office and Google
-Identifying and resolving customer issues or technical problems with
Workspace Problem-Solving and Efficiency: -
product or services.
Troubleshooting and Issue Resolution -
-Offering detailed information on products, services, billing and other
Quality Assurance and Compliance - Process
aspects relevant to customer.
Improvement
Tech Mahindra Limited, Kolkata
06/22 - 02/23 Languages
Chat Support Specialist English, Hindi, Bengali
-Resolved an average of 80+ customer queries daily via live chat,
achieving a 95%+ customer satisfaction score.
-Maintained an average response time of under 1 minute, ensuring high
engagement and issue resolution.
-Collaborated with team members to enhance response templates,
reducing repetitive queries by 15%.
Pin-Up Global, Ukraine
10/23 - 09/24
Chat Support Specialist
Customer Assistance- Responding to customer inquiries and providing
information about products and services.
Issue Resolution- Troubleshooting problems and resolving customer
issues with effectively and efficiently.
Documentation- Logging customer interaction and maintaining accurate
records of inquiries and resolutions.
Product Knowledge- Staying updated on company products, services and
policies to provide accurate information.
Multitasking- Managing multiple chat interactions simultaneously while
maintaining quality responses.
Education
Maulana Abul Kalam Azad University Of Technology
2019
Bachelor Of Business Administration- Relevant Coursework: Customer
Relationship Management, Business Communication, Organizational
Behavior
7.0
Higher Secondary School, Arunachal Pradesh
2015
Intermediate
7
Abotani Vidya Niketan, Arunachal Pradesh
2013
Matriculation
8
Projects
Social Media Marketing Campaign.
-Boosted engagement and sales for a local business
Другие резюме этого кандидата
Рассматривает должности: Chat support specialist, Sales manager, Coordinator, еще 1 должность
Киев, Харьков, Украинка
MANISHA PRASAD @ O , , Address: 1195 Shanti Nivas Floor 2B, 18th No. Street Purbalok Kalikapur West Bengal, Ganga Nagar, Mukundapur, Kolkata, West Bengal 700099, India Objective Skills...
Другие страны
Полная занятость
- Customer support representative, Pin up Global, 11 месяцев
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