Abdelrahman

Abdelrahman M. Zeidan
01/01/1995
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация») (Two Underscore)
Lviv, Ukraine

Vision
Managerial-level professional with extensive success and experience, I possess a wide range of
knowledge and talents that will allow me to contribute toward the success of your company.

EXPERIENCE

Logistics INC NC, USA Dec 2021 – Present
Lviv , Ukraine
Sale Manager

 Sales Strategy & Planning
o Setting sales targets and goals for the team
o Creating sales plans and strategies to achieve revenue growth
o Identifying new business opportunities and markets

 Team Management & Leadership
o Recruiting, training and supervising sales representative
o Motivating and coaching the team to improve performance
o Monitoring individual and team performance through KPIs
 Customer Relationship Management
o Building and maintaining relationships with key clients
o Addressing Customer complaints and ensuring customer satisfaction
o Negotiating contracts and closing deals
 Market Research & Analysis
 o Analyzing sales data to track performance and trends
o Researching competitors and market conditions
o Adjusting sales strategies based on the market conditions

 Reporting & Communication
o Preparing sales reports for the management
o Communicating company goals and expectations to the sales team
o Collaborating with marketing, finance and operations teams

New Trading & Contracting Sal (NTCC) May 2020 – Aug 2021
Saida, Lebanon
Senior Human Resource Officer

 Managing the recruitment process and coordinating recruitments with heads of
departments
 Managing the Performance Management System
 Managing the Orientation of new employees.
 Identify training and development needs.
 Working on compensation and benefits, suggesting plans to upper management
 Managing the payroll.
 Organization Chart, Job description and Salary Scale.
 Handling employee relations and conflicts
 Preparation and declaration of all documents related to Ministry of Finance concerning
employees.
 Managing employee’s letters and attestations
 Managing NSSF related changes and report to Admin Officer.
 Ensuring best safety and health practices and abidance by hygiene instructions.
 Any other duties requested by upper management.

New Trading & Contracting Sal (NTCC) Oct 2017- May 2020
Saida, Lebanon
Junior Human Resource Officer
 Prepare to register new employees in NSSF.
 Fill the advance form and apply his policy.
 Reconciliation of monthly salaries & family benefits with NSSF department.
 Payroll Preparation.
 Prepare of employees’ attestation and letters.
 Issuing of Pharmacy Cards and update the pharmacy list.
 Updated all the information requested concerning the employees.
  Managing the recruitment process and coordinating recruitments with heads of
departments.
 Handling employee conflicts and warnings preparation at the request of head of
department.
 Enter all data for Human Resource System.
 Prepare the overtime hours and the weight waste quantity for payroll.
 Prepare of Monthly and annual reports.

New Trading & Contracting Sal (NTCC) Sept2016-Aug2017
Saida, Lebanon
HR Assistant
 Assist in payroll preparation by providing relevant data (absences, bonus, leaves)
 Assist with day-to-day operations of the HR functions and duties
 Compile and update employee records (hard and soft copies)
 Conduct initial orientation to newly hired employees
 Coordinate communication with candidates and schedule interviews
 Deal with employee requests regarding human resources issues, rules, and regulations
 Process documentation and prepare reports relating to personnel activities (staffing,
recruitment, training, performance evaluations)

First National Bank FNB June2016-July2016
Saida, Lebanon
Training: Customer Services, Teller

 Deposits and loan payments; cashing checks; issuing savings withdrawals
 Exchanging foreign currencies; providing special statements, copies, and referrals;
completing safe-deposit box procedures.
 Issue ATM cards and changing customer passwords
 Open new savings and cheque accounts
 Rapidly establishing a good working relationship with customers
EDUCATION

Rafik Hariri University 2017
Mechref, Lebanon
Bachelor of Business Administration degree in Business Computing

National Evangelical Institute for Girls & Boys 2013
Saida, Lebanon
Official Exam Diploma in Computer Science and Accounting

SKILLS

Management Skills:
 Communication Skills
 Targets
 Decision-making skills & Deal closing
 Employee Relation
 Payroll
 Market Analyze
 Performance Management
 Problem Solving
 Negotiation- B2B & B2C
 Motivation and Coaching
 Staff development recommendations as a result of performance evaluations
 Staff training schedules
 Staff turnover rates
 Timely evaluations
 Training and developmental Skills

IT Management:
 MS Office/Google sheets (Excel, access, Word and PowerPoint), and Internet
 E-Trading / IT Sales
 Support Customers through complaints / Chat assistance
Certificates
 Basic for Team Leaders Course by QLAB International
 Advance for Managing a Team Course by QLAB International
 Advance Leadership Course by QLAB International
 Chat support operator

LANGUAGES
 Arabic – Native
 English – Fluent
 Spanish – Average
 Ukrainian – Basic

REFERENCES
 Available Upon Request