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Customer service manager
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Warszawa, Poland | [
Education
Vinnytsia Technical Lyceum | 09/2019 – 06/2023
Technical Natural Sciences (2 years of studying)
Information and Technical field (2 years of studying)
GPA: 10,5/12
Collegium Civitas | 10/2023 – 06/2026
International Business and Marketing
GPA: 10/12
Skills
Soft Skills:
1. Excellent communication (both verbal and written)
2. Strong interpersonal skills
3. Team collaboration
4. Adaptability and quick learning
5. Problem-solving
6. Time management
7. Attention to detail
8. Customer service orientation
9. Creativity
10. Stress management
Hard Skills:
1. Proficiency in Microsoft Office (Word, Excel, PowerPoint)
2. Basic knowledge of CRM systems (Salesforce)
3. Fundamental understanding of digital marketing principles
4. Social media management
5. Basic graphic design skills (e.g., Canva, Figma)
6. Data entry and management
7. Basic technical troubleshooting
8. Typing speed
9. Basic project management tools (e.g., Trello, Asana)
Tools
• Canva
• Notion
• Trello
• Microsoft Word, Excel, PowerPoint, Teams
• Google Calendar, Google Drive
• Figma
Language
Ukrainian: native;
English: Upper intermediate (B2+) – Advanced (C1),
Polish: Intermediate (A2)
Social Activity/Work experience
1. Operator of the international organisation MSF (Doctors Without Borders) |
15.04.2022 – 30.06.2022
Coordinating drivers and doctors who arrived for shifts in Ukraine. My responsibilities
included: gathering people, finding drivers, preparing for the transportation of critically ill
patients from the frontline. Implementing document management, and assistance with
translation from English to Ukrainian.
2. Volunteer of the event UA HUB
- Admin assistant and coordinator
- Managed communication between participants and organizers
3. The Organiser of Ukrainian Youth Forum (Ukraińskiey młodzieży) – a student
organization
- Coordinated a team of 25 students to organize the annual job fair
- Successfully engaged 5+ companies to participate in the event
- Managed communication between participants and organizers
4. Student Support Services Volunteer in Lyceum | 01.09.2020 – 31.05.2023
- Provided information assistance to new students
Summary
Four years of advanced study at a technical lyceum, specializing in technical natural
sciences and information technology. Developed practical skills in website design and
advertising creation. Demonstrated leadership and project management abilities as a key
organizer of a student forum, where I collaborated with a team to develop and execute
the event plan. Currently pursuing a bachelor's degree with aspirations to continue onto a
master's program, showcasing a commitment to continuous learning and professional
growth.
Key Highlights:
• Strong foundation in technical sciences and IT
• Proven organizational and leadership skills through forum planning
• Effective team collaboration and project management
• Dedicated to ongoing education and skill enhancement
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