Контактная информация

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Опыт работы

Менеджер по роботі з клієнтами

с 04.2017 по 02.2022 (4 года 10 месяцев)
Rosetta Agro, Київ (Сільське господарство, агробізнес)

Event Coordinator and Customer Service Specialist
Coordination & Logistics I planned business tours for our partners in Ukraine and customers abroad (e.g., organizing a business tour to Holland for asparagus growers), handling every detail from visit planning, tickets, hotels, and meetings.
Organized Leading Fruit and Berry Business Exhibitions in Ukraine: I worked closely with international partners and clients in the fruit and berry sector to customize exhibition formats for a diverse global audience. Collaborating with my team, I handled logistics such as transfers, accommodation, and leisure activities, ensuring a smooth and enjoyable experience for participants.
Catering and Media Relations: Together with my team, I designed catering menus and negotiated with vendors. I managed catering teams at the exhibition venues and collaborated with media representatives to enhance event visibility.
Inventory and Safety: I was responsible for conducting inventories and ensuring that promotional materials and gifts were available. I also coordinated with my team to arrange for first aid specialists, prioritizing the safety and well-being of participants.
Guest Reception and Information: I greeted participants, provided information about the exhibition formats, and assisted with venue navigation. I distributed event programs and created a welcoming
atmosphere, respecting cultural differences and upholding high standards of inclusivity.

Office Administration
Meeting Coordination: I worked with my colleagues to schedule meetings, prepare materials, and serve drinks and snacks during office meetings.
Customer Service: I managed client communication, provided information, processed requests, and ensured overall customer satisfaction through attentive service.
Contract and Document Management: I prepared contracts, managed documents, and communicated with suppliers regarding the import of planting materials to Ukraine. I organized transportation and handled customs clearance under the guidance of my top manager.

Перекладач англійської

с 08.2014 по наст. время (11 лет)
Профпереклад, перекладацька компанія, Київ (Послуги для населення та бізнесу)

Provided accurate translations in Bulgarian and English, ensuring clarity and cultural relevance.
Edited texts to enhance readability and precision.
Proficient in using translation tools such as Trados and MemoQ for efficient and accurate translation work.

Образование

ЛНУ ім. Івана Франка

Мова та література, Львів
Высшее, с 2014 по 2015 (1 год)

Major: Bulgarian Language and Literature, Ukrainian Language and Literature

Славістичний університет

Філологія, Київ
Высшее, с 2009 по 2013 (4 года)

Major: Bulgarian Language and Literature, Greek Language and Literaturе

Знания и навыки

• Сумлінність
• Комунікабельність
• Грамотна усна та письмова мова
• Письмовий переклад
• Організованість
• Відповідальність

Знание языков

• Болгарский — выше среднего
• Английский — выше среднего