- Файл
Onor
Customer support representative
- Возраст:
- 29 лет
- Город проживания:
- Киев
- Готов работать:
- Удаленно
Контактная информация
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PROFILE
Licensed Medical Doctor with solid clinical and analytical skills to provide professional and well-
informed clinical knowledge and experience in an organization.
Driven and detail-oriented with the ability to learn fast and thrive in high pressure environments
EDUCATION
Bachelor of Medicine Bachelor of Science (MBBS) 09/2013 – 06/2019 | Sumy, Ukraine
Sumy State University
Core subjects include Internal medicine, Pediatrics, Surgery, Obstetrics and Gynecology, Social
medicine, Emergency medicine.
Data Analytics Certification 04/2024 – 05/2024 | Nigeria
Heels and Tech
PROFESSIONAL EXPERIENCE
Virtual Assistant 01/2024 – present | Remote, Nigeria
Elhanan Ventures Limited
Handled 90+ inbound calls weekly from clients to provide insights on available products and ensure
•
effective communication to close sales.
Conducted pre-sales engagement over the phone.
•
Collated and updated clients information.
•
Made use of communications and computer programs (Amazon workspace, dialer 2,0, slack, excel
•
sheet and skype).
CMR management.
•
Liaised with the sales team to develop onboarding materials based on frequently asked questions and
•
improved the efficiency by 30%.
Managed dissatisfied customers by using problem management skills to address issues before
•
escalating to senior management for urgent resolution.
Digital Telemarketer 06/2023 – 12/2023 | Remote, Nigeria
Seldery Integrated Services
Conducted periodic market research and user surveys to identify customer needs.
•
Researched market and customer trends to gain insights into customer needs which helped in
•
understanding the customer and informing design direction.
Prepared thoroughly detailed reports based on market findings, insights, and gave recommendations
•
based on findings.
Managed inventory and ensured it was kept up-to-date at all times using Microsoft Excel.
•
Scouted and reached out to influencers - local and international, that aligned with company values,
•
for collaborations.
Systematic arrangement of items at warehouse and ensured all items were stored in good condition
•
for delivery.
Medical officer 05/2022 – 05/2023 | Abuja, Nigeria
Economic And Financial Crime Commission
Provided compassionate and empathetic treatment to 15+ patients per day, analyze lab tests and
•
blood work to identify abnormalities, monitor blood pressure, and prescribe medication to treat
chronic and non-life threatening illnesses.
Reviewed results of investigations and developed case-specific treatment plans
•
Summarized patient's cases during call hours for effective referral and management at tertiary clinic.
•
House-Officer 03/2021 – 04/2022 | Abuja, Nigeria
Federal and Medical Center
Clerked 100+ patients and provided detailed case summaries during team reviews for effective and
•
timely medical management.
Prepped patients for medical procedures & assisted in both minor and major operations.
•
Corresponded patient clinical status in a timely manner to senior doctors and colleagues to ensure
•
adequate and timely care.
Catheterized female and male patients for both preventive and therapeutic purposes.
•
Medical intern 12/2019 – 02/2020 | Abuja, Nigeria
King Care Hospital
Clerked and triaged patients at the Accident and Emergency section before referring for specialist
•
care.
Summarized patient case notes ahead of ward rounds to ensure effective and timely review of each
•
patient.
Secured intravenous access and administered medications to patients as required.
•
LANGUAGES
English Ejagam Russian
SKILLS
Critical thinking and Effective Conflict Resolution
Decision-making Communication Skills
Microsoft Suite
Efficient Case-note Data Entry
Empathetic and
taking
Zoho desk Costumer focus
Attention to Details
Problem solving
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