Nadiya

[открыть контакты](см. выше в блоке «контактная информация») NADIYA
[открыть контакты](см. выше в блоке «контактная информация»)

Lviv, Ukraine
MYRONETS
Customer Success | Account Managment

Skills Experience

CRM: Salesforce, HubSpot, Zoho Customer Success Specialist GIGRADAR
Project & Task Management: Jira, Sep 2024 - Present
Trello, ClickUp, Asana Optimized client success by refining job search automation tools
and personalizing support strategies.
Customer Support & Ticketing:
Assisted users in maximizing lead generation with tailored search
Freshdesk, Intercom, Zendesk queries and Boolean syntax guidance.
Translated customer insights into actionable platform
Productivity & Collaboration: improvements, enhancing user experience.
Provided troubleshooting support for system functionality,
Microsoft Office, Google
collaboration tools, and search configurations.
Workspace, Notion, Confluence
Process Optimization & Customer Support Manager UPSTARS
Automation: Mind Mapping,
Oct 2023 - Aug 2024
Workflow Automation, Zapier
Delivered high-quality support for payment issues, account
Communication & Engagement:
verification, and bonus inquiries.
Slack, Microsoft Teams, Discord Simplified complex service terms and guided users through
troubleshooting across multiple devices.
Data Analysis & Reporting: Worked cross-functionally with internal teams to enhance workflows
and resolve recurring issues.
Google Analytics, Excel
(Advanced) Customer Success Manager CRASSULA
Mar 2023 - Oct 2023

Soft Skills Led seamless client onboarding, ensuring smooth product adoption
and technical integrations.
Resolved technical inquiries and acted as a liaison between
customers and internal teams.
Effective Communication Maintained detailed documentation and proactively provided
system updates to clients.
Customer-Centric Approach
Creative Problem-Solving Operations Manager ELEMY
Leadership & Ownership
Jan 2020 – Jan 2022
Team Collaboration
Managed scheduling for behavioral therapy services, ensuring
Strategic Decision-Making operational accuracy.
Spearheaded the migration of cancellation processes from Slack to
Data Management & Analysis
Freshdesk, improving efficiency.
Created operational reports to drive data-informed decision-making
and process enhancements.

Education
Client Relationship Manager UNDERDEFENSE
Mar 2019 – Jan 2020
Lviv Polytechnic National University
Managed a diverse cybersecurity client portfolio, guiding them
Bachelor of International Relations through tailored solutions.
and Regional Studies Oversaw the sales process from consultation to implementation,
ensuring client satisfaction.
Sep 2018 – June 2022 Strengthened client relationships and provided expert advisory
throughout service integration.