Володимир

Volodymyr Vorokhta
Customer Support Specialist date of birth 01.10.1999

[открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация») @vovavorokhta

A bilingual professional with experience in interpretation and account receivables in the U.S. medical
insurance field. Adept at bridging communication gaps, managing medical documentation, and handling
high-pressure situations with confidence and accuracy. Proficient in using Excel, Google Sheets, and a
variety of professional portals, with a proven ability to adapt to new tools and technologies quickly.

Experience
Interpreter (English-Ukrainian) Teleperformance LLS, Ivano-Frankivs’k 11.2022 — 03.2023
Served as a communication bridge between Ukrainian customers and refugees and English-
speaking clients.
Documented phone call details with accuracy and professionalism.
Applied strong active listening and comprehension skills to meet client and company
expectations.
Demonstrated punctuality, reliability, and a customer-focused approach.
Showed resilience and enthusiasm in overcoming challenges and achieving objectives.

AR Specialist / AR Posting Specialist (English) Pharmbills, Ternopil
06.2023 — 11.2024
Specialized in the U.S. medical insurance field, managing accounts receivable processes
efficiently.
Engaged in regular communication with insurance offices and representatives to resolve claim
issues and inquiries.
Maintained and updated financial records, ensuring accurate and timely posting of payments and
adjustments.
Proficient in using medical portals and platforms to track claims and payments.
Managed and reviewed medical documentation, ensuring compliance with U.S. healthcare
regulations.
Leveraged advanced skills in Microsoft Excel, Google Sheets, and CRM tools to streamline
operations.
Worked collaboratively with team members and contributed to process improvements to enhance
overall efficiency.
Ensured confidentiality and data security while handling sensitive patient and insurance
information.

Customer Support Specialist (English) WOW 24-7, Ternopil
Gift Universe (December 2024 - January 2025)

Communicating with clients via chats, emails, and calls

Handling customer inquiries and complaints

Proficient in Microsoft Suite, Freshdesk, and Freshchat
 Academic Writing Support (January 2025 - February 2025)

Managing customer interactions and requests in a specific CRM system

Communicating via chats, emails, and calls

Proficient in Microsoft Suite

Education
High School

Bachelor, Ivano-Frankivsk College of Physical Education, Ivano-Frankivs’k
Bachelor of physical education.
Master, National Taras Shevchenko University of Kyiv, Kyiv
Master of History.
Thesis: History of America and Western Europe.

Skills
Languages: Fluent in English and Core Competencies:
Ukrainian. Effective communication and active
Technical Proficiency: listening
Microsoft Office Suite (Excel, Word, Problem-solving and decision-making
PowerPoint) Medical documentation and insurance
Google Workspace (Google Sheets, Docs, claim management
Drive) Multitasking and working under tight
Medical insurance portals and CRM tools deadlines