Євгенія

Education
Master Degree ( 2007 - 2012 )
The Ivan Franko National University of Lviv

Faculty: Philology

Work Experience

Front Desk Agent / Front Office Manager (step up)
(06.2019 – 10.2019, 11.2019 –12.2019 GCCL MV “ CLIO” )

- checking guests in
- closing guest accounts and checking guests out

Eugenia
- assisting guests with shop
- filling up crew Seaman’s Books with proper embarkation dates
and vessel’s stamp
- helping Front Office Manager with signing off and on process
for all crew members

Bogdanova
- organizing the ship’s clearance in every port of call by prepar-
ing the necessary paperwork for both passenger and crew
- assisting Hotel Manager with doing inventory for the shop,
reaching shop target and increasing shop revenue

Team lead of technical support department
Receptionist / Purser (10.2020 – 09.2022 Outsourcing IT company)

- Respond to customer inquiries and assist in troubleshooting
and resolving challenges
- Actively update, maintain and monitor all aspects of applica-
W o r k tion
Experience
-Lead, monitor, and supervise a group of employees to achieve
Enthusiastic and customer-focused receptionist goals that contribute to the growth of the organization
with experience in hospitality and guest services. -Delegate tasks to team members
Adept at providing excellent customer service, -Conduct training of team members to maximize their potential
handling reservations, and managing front desk
operations in a fast-paced environment. Purser / Front Office Manager
(08.2022 – 11.2023 MS Aurora, MS Douro Cruiser)
Skilled in multilingual communication, and
problem-solving, and ensuring a seamless (04.2024 - 10.2024 Princess Cruises (Regal, Sky)
guest experience.
-Providing all services of the Guest Services desk; including, but
not limited to: tracing missing luggage, baby-sitting arrange-
Passionate about creating a welcoming atmosphere ments, cash services, safety deposit box service, lost and found
and maintaining high standards of professionalism service, printing and issuing of guest medallions.
on board. -Handling guests' complaints.
-Assisting guests with immigration and customs procedures and
forms
-Sending daily, weekly Reports and Cruise closing documenta-
tion

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Language
English
Mykolaiv, Ukraine
Spanish
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German