Danylo

Danylo Loban

Date of birth: 02/09/2002 Place of birth: Dymytrov, Ukraine Nationality: Ukrainian

Gender: Male Phone number: [открыть контакты](см. выше в блоке «контактная информация») (Mobile) Email address:

[открыть контакты](см. выше в блоке «контактная информация») LinkedIn: Danylo Loban Instagram: daniel.the.creator

Facebook: Daniel Loban Skype: live:2d920ea44fc0a959

Address: Nebestnoi Sotni 2, 58000, Chernivtsi, Ukraine (Home)

ABOUT ME

A highly skilled communicator with a natural ability to build rapport and foster lasting relationships. Adept at
navigating high-pressure situations with composure and efficiency, ensuring seamless customer experiences.
Continuously exceeding expectations through proactive problem-solving and a deep understanding of client needs,
driving customer loyalty and repeat business. Passionate about leadership and team development, with a strong
ambition to transition into management by leveraging exceptional interpersonal skills, strategic thinking, and a results-
driven mindset.

WORK EXPERIENCE

01/09/2021 – 24/02/2022 Chernivtsi, Ukraine
ENGLISH TEACHER ASAP

Contributed to Outstanding Onsted rating through dynamic English teaching and holistic pastoral care delivery.
Supported students to achieve high scores in GCSE and A-level English through rigorous assessments and feedback.
Actively promoted student achievement through frequent teacher and peer assessment.
Made frequent contact with parents and careers, keeping them informed of student progress.

01/06/2022 – 01/09/2022 Rivne, Ukraine
LANGUAGE EDITOR 4WRITERS.NET

Evaluated writer's works.
Corrected a variety of mistakes e.g. grammatical, lexical, ethical, stylistic etc.
Communicated with writers and customers.
Accquired expertise in citation styles APA, MLA, Chicago style, AMA.

16/08/2023 – CURRENT Lviv, Ukraine
CUSTOMER SERVICE REPRESENTATIVE WOW24-7

Provided direct customer support, addressing inquiries and resolving issues promptly and professionally.
Handled incoming tickets, calls, and emails to ensure customer satisfaction.
Troubleshot technical issues and escalated them to relevant teams as necessary.
Identified recurring issues and suggestedf improvements to prevent them.

EDUCATION AND TRAINING

01/09/2019 – CURRENT Chernivtsi, Ukraine
BACHELOR'S DEGREE IN TRANSLATION AND INTERPRETING Yuriy Fekovich Chernivtsi National University

Address Sadova str., 58000, Chernivtsi, Ukraine Website http://www.chnu.edu.ua/index.php?page=ua

01/06/2020 – 01/01/2021 Kyiv , Ukraine
SPEAKING IMPROVMENT WITH NATIVE SPEAKER ENGin Program

Address 01001, Kyiv , Ukraine
01/09/2023 – 31/12/2025 Chernivtsi, Ukraine
MASTER'S DEGREE IN INTERNATIONAL REALTIONS Yuriy Fekovich Chernivtsi National University

Website http://www.chnu.edu.ua/index.php?page=ua

LANGUAGE SKILLS

Mother tongue(s): UKRAINIAN | RUSSIAN
Other language(s):

UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken production Spoken interaction

ENGLISH C1 C1 C1 C1 C1

GERMAN B2 B2 B2 B2 B2

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Word Powerpoint Excel Internet, E-mail and Social Media Google Suite (Docs, Sheets, Slides) Avanzado
Experience in ERP and CRM systems (Salesforce, Hubspot, Odoo, Vtiger, etc...) CRM program - freshdesk

HOBBIES AND INTERESTS

Hiking, reading historical and scientific books, acting, playing basketball, playing chess, going to the
gym, boxing.

COMMUNICATION AND INTERPERSONAL SKILLS

Team-work oriented, motivated, critical thinking, research and analytical skills, flexibility, conflict
resolution.

Empathy, great listener.

Goal-oriented, ambitious, persistant.