Diana

DIANA ZAHER

CUSTOMER SUPPORT REPRESENTATIVE//SALES AND ACCOUNT MANAGER

PHONE:
[открыть контакты](см. выше в блоке «контактная информация»)
EMAIL:
[открыть контакты](см. выше в блоке «контактная информация»)

EDUCATION

BEIRUT ARAB UNIVERSITY
Bachelor in Civil and Environmental Engineering
WORK EXPERIENCE
WizzAir CUSTOMER SUPPORT REPRESENTATIVE
March 2022–July 2022
• Managing large amounts of inbound calls in a timely manner in Arabic, French and English from passengers all around the world
• Following call center “scripts” when handling different topics and always being up to date for any modifications
• Identifying customers’ needs, clarify information, research every issue and providing solutions regarding bookings, refunds or any other related issue concerning flights

WizzAir Claim Manager
• August 2022- April 2024
Overseeing the processing of passenger claims related to flight delays, cancellations, baggage issues, and other service failures.
• Conducting thorough investigations into claims to gather relevant information and documentation.
• Reviewing legal actions taken against the company and taking the right measurements
• Ensuring that all claims processes comply with relevant aviation regulations and consumer protection laws.

• Posto Nove Pilates Studio Beirut Customer support representative
April 2024-September 2024
• Handle incoming request from regular or new customers regarding bookings or cancellation of the session
• Providing all information necessary about classes, trainers and schedules for new members
• Managed accounts for each customer including their payments and bundles
• Managing 4 branches and checking each members activity

Bet&You Sales and Account Manager
September 2024- February 2025
• Handle all incoming communications, ensuring timely, accurate responses;
• Engage with prospective clients, showcasing our services to build
• Manage the sales cycle from contact to closure;
• Identify and expand new business opportunities within existing client
• Boost revenue from existing clients with targeted strategies
• Oversee the distribution of relevant marketing materials to clients.
• Review agent performance, providing feedback and coaching

SKILLS
1. Experience in providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction.
2. Work under pressure.
3. Experience with CRM system (Salesforce,and Zendesk)
4. Receptive/flexible/ adaptable to change .ptive/flexible/ adaptable to change