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Customer support representative
- Рассматривает должности:
- Customer support representative, Medical coordinator, Call center operator, Medical representative, Customer service representative, Sales manager, Personal assistant
- Город:
- Винница
Контактная информация
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Mariam Sanusi
[открыть контакты ](см. выше в блоке «контактная информация»)
Education
Doctor of Medicine, Vinnitsa National Medical University Vinnitsa, Ukraine
Professional Experience
Digital Marketer, Elhanan Ventures 2024 – present
Handled 100 plus both inbound and outbound calls weekly from clients to
• Remote
provide information on available products and services.
Provide frontline support to customers using digital marketing platforms e.g
•
email marketing,and social media tools.
CRM management.
•
Collaborate with the sales team to align marketing strategies with business goals.
•
Educate clients on best practices for using digital marketing tools to maximize
•
ROI.
Navigated multiple software applications simultaneously to streamline workflows
•
and increase output, as evidence by 25% increase in daily tasks completed and
20% decreased handling time.
Customer Support, Axa Mansard HMO 2022 – 2024
Respond to customer inquiries regarding policy coverage, claims status, billing,
• Remote
and benefits with clarity and accuracy.
Delivered empathetic and knowledgeable support to patients and healthcare
•
providers via phone, email, and chat, ensuring timely and accurate resolution of
inquiries.
Document interactions thoroughly and accurately in the CRM system.
•
Consistently met performance targets including first call resolution, average
•
handle time, and customer satisfaction (CSAT) scores.
Medical House Officer(Intern), OOUTH 2020 – 2022
Conducted patient history taking and physical examinations across multiple
•
specialties including Internal Medicine, Surgery, Pediatrics, Obstetrics &
Gynecology, and Emergency Medicine.
Acted as the first point of contact with patients and triaged emergency cases for
•
immediate care.
Participated in ward rounds, documenting patient progress, updating treatment
•
plans, and ensuring continuity of care.
Performed clinical procedures such as IV cannulation, Foley catheterization,
•
wound suturing, and nasogastric tube insertion.
Maintained accurate and thorough medical records in both digital(EMR) and
•
written formats.
Customer support, Allure travels 2017 – 2019
Assisted customers with booking travel arrangements including flights, hotels,
• Vinnitsya, Ukraine
and tours, ensuring personalized and efficient service.
Maintain working knowledge of all working services, ensuring accurate and up to
•
date information is given to customers.
Resolved customer inquiries, complaints, and issues promptly via phone, email,
•
and chat to maintain high satisfaction levels.
Maintained accurate records of customer interactions and transactions for
•
efficient follow-ups and reporting.
Ensured 100% customer satisfaction , exceeding efficiency metrics and issue
•
resolution targets.
Skills
Excellent communication and problem solving skills Strong interpersonal skills Effective multi-tasking
and time management skills
Excellent conflict resolution skills
Data entry
Micrsoft suite
Google workspace, Google sheets
CRM, Zoho desk, Zendesk
Languages
English
C2.
IELTS Band 8
[
Education
Doctor of Medicine, Vinnitsa National Medical University Vinnitsa, Ukraine
Professional Experience
Digital Marketer, Elhanan Ventures 2024 – present
Handled 100 plus both inbound and outbound calls weekly from clients to
• Remote
provide information on available products and services.
Provide frontline support to customers using digital marketing platforms e.g
•
email marketing,and social media tools.
CRM management.
•
Collaborate with the sales team to align marketing strategies with business goals.
•
Educate clients on best practices for using digital marketing tools to maximize
•
ROI.
Navigated multiple software applications simultaneously to streamline workflows
•
and increase output, as evidence by 25% increase in daily tasks completed and
20% decreased handling time.
Customer Support, Axa Mansard HMO 2022 – 2024
Respond to customer inquiries regarding policy coverage, claims status, billing,
• Remote
and benefits with clarity and accuracy.
Delivered empathetic and knowledgeable support to patients and healthcare
•
providers via phone, email, and chat, ensuring timely and accurate resolution of
inquiries.
Document interactions thoroughly and accurately in the CRM system.
•
Consistently met performance targets including first call resolution, average
•
handle time, and customer satisfaction (CSAT) scores.
Medical House Officer(Intern), OOUTH 2020 – 2022
Conducted patient history taking and physical examinations across multiple
•
specialties including Internal Medicine, Surgery, Pediatrics, Obstetrics &
Gynecology, and Emergency Medicine.
Acted as the first point of contact with patients and triaged emergency cases for
•
immediate care.
Participated in ward rounds, documenting patient progress, updating treatment
•
plans, and ensuring continuity of care.
Performed clinical procedures such as IV cannulation, Foley catheterization,
•
wound suturing, and nasogastric tube insertion.
Maintained accurate and thorough medical records in both digital(EMR) and
•
written formats.
Customer support, Allure travels 2017 – 2019
Assisted customers with booking travel arrangements including flights, hotels,
• Vinnitsya, Ukraine
and tours, ensuring personalized and efficient service.
Maintain working knowledge of all working services, ensuring accurate and up to
•
date information is given to customers.
Resolved customer inquiries, complaints, and issues promptly via phone, email,
•
and chat to maintain high satisfaction levels.
Maintained accurate records of customer interactions and transactions for
•
efficient follow-ups and reporting.
Ensured 100% customer satisfaction , exceeding efficiency metrics and issue
•
resolution targets.
Skills
Excellent communication and problem solving skills Strong interpersonal skills Effective multi-tasking
and time management skills
Excellent conflict resolution skills
Data entry
Micrsoft suite
Google workspace, Google sheets
CRM, Zoho desk, Zendesk
Languages
English
C2.
IELTS Band 8
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Резюме кандидата размещено по адресу: https://www.work.ua/resumes/12817876/