Альона

phone number [открыть контакты](см. выше в блоке «контактная информация») Customer Success

gmail [открыть контакты](см. выше в блоке «контактная информация») Manager

about

Success Manager with 2 years of experience in the
online education industry. I consult clients, assist them in
choosing the right course, resolve inquiries, and support
them throughout their learning journey. Handling
objections, and working with CRM systems. Quickly build
rapport with clients, ensuring a high level of service

prjctr institute / Design Management / 2023

How to effectively integrate the design function into
the company’s business processes to achieve
organizational goals. How to build and grow a team
from scratch, ultimately creating a true design
community within the company. What key personal
skills should be developed to succeed in the
professional field.

go it / 2023-2024 just school / 2024-2025

Course Selection: assisting clients in choosing the Feedback Analysis: сollecting and analyzing student
course that best fits their goals / 
 feedback to improve course quality / 

Student Support: suffering assistance to students Organizing Information Campaigns: developing and
throughout the enrollment process /
 running email campaigns, chat support / 

Client Consultation: providing information about Online Platform Management: responding to inquiries
courses & curriculum / through chat, forums /

skills hard/soft 2023-2025