Данило

DANYLO Lviv, Ukraine

KHYMYCH
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PROFILE

Dynamic Customer Service Manager with 5 years of experience driving customer satisfaction and operational
excellence in fast-paced environments. Expertise in managing customer inquiries, resolving escalated issues,
and implementing feedback-driven improvements. Proven ability to analyse customer interactions and develop
strategic solutions that enhance service delivery. Seeking to leverage skills in a challenging new role that
prioritises customer engagement and service innovation.

E M P LOY M E N T H I S TO R Y

Customer Service Manager, Trendzy Goods, Lviv
SEPTEMBER 2022 — PRESENT

• Managed inbound calls from customers; addressed inquiries, complaints, and other requests for assistance.
• Interacted with customers to quickly handle escalated queries and complaints.
• Maintained customer satisfaction by gathering actionable insights and offering solutions.
• Analyzed customer feedback and identified areas of improvement.
• Developed customer service surveys to measure customer satisfaction.

Sales Person, Empire Motors, Ohio, Parma
AUGUST 2020 — AUGUST 2022

• Led customers through the parking lot showcasing available cars, while offering them best options based
on their preference and price range
• Managed incoming calls from customers and financing companies
• Explained to customers different payment options ( Credit/Debit, PUN, BHPH)
• Transferred Car tittles from previous owner to the company and then to the new owner
• Updated inventory lists via Mircosoft Excel, Frazer

Receptionist Administrator, Firebirds Wood Fired Grill, Ohio, Cleveland
AUGUST 2019 — JUNE 2020

• Managed the reception area by answering incoming calls, responding to inquiries, and directing calls to
appropriate personnel.
• Managing walk-in guests by providing them with a seat, taking reservations or answering any restaurant
related question
• Keeping table rotation programmed via specific software in order to provide relevant info to other staff
members.

E D U C AT I O N

Bachelor of Arts (B.A.) in Audio engineering Candidate, Tri-C, Cleveland
S E P T E M B E R 2 0 1 8 — M AY 2 0 2 2
 SKILLS

Teamwork Time Management

Computer Skills Adaptability

Ability to Work Under Pressure Conflict Resolution

COURSES

Social Media Marketing 1010, Tri-C
SEPTEMBER 2019 — DECEMBER 2019

Business Management 1100, Tri-C
J A N U A R Y 2 0 2 0 — M AY 2 0 2 0

L A N G UAG E S

English Ukranian

Russian

HOBBIES

Music - playing instruments, producing, writting and basically anything related