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Zoriana Morkvych

Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email address: [открыть контакты](см. выше в блоке «контактная информация»)

Profile:
Results-driven professional with experience in administration, lead generation, office management,
and marketing support. Skilled in CRM administration, social media management, and market analysis.
Strong at building client relationships and driving business growth. Familiar with 1C for financial
reporting and database management.

Additionally, coordinated a dance festival, demonstrating event management and teamwork skills.
Holds a degree in Tourism, Business Administration, and Management. Fluent in Ukrainian, with an
Upper-Intermediate level of English and basic Polish

Work Experience:

Administrator / November 2023 – until now
Medical Center of 3D Diagnostics, (Ukraine) / Lviv
• Patient Interaction: providing information, answering questions, and resolving conflicts.
• Working with information systems: maintaining a patient database, financial accounting, and
report preparation.
• Handling phone calls and patient reception: processing incoming calls, scheduling
appointments, welcoming and registering patients in the system.
• Organizational tasks: maintaining cleanliness, and addressing technical issues.
• Training of new employees

Business Development Manager / July 2022 – January 2023
CodeGeeks Solutions (Ukraine) / Lviv
• Active search for new clients on LinkedIn, and other platforms
• LinkedHelper2 and Sales Navigator administration
• Tracking sales funnel in spreadsheets
• Help in the text description of employees

Clinic project manager / February 2022
RIKOTA (Ukraine) / Lviv
• Analysis of dental clinics in the Ukrainian market
• Implementation of new ideas in the projects “Gnathology” and “Treatment Invisalign”
• Text editing
• Bitrix24 administration

Marketing Support Manager / September 2019 – December 2021
Sofitas (Denmark) / Lviv
• Lead generation (10,000+ leads/clinics: external search, segmentation, CRM administration)
• Social media and blog management (20+ networks)
• Web design and usability testing
• Support in the preparation of sales and marketing materials
• Participation in strategy and new business development

Director Assistant / October 2017 – August 2019
Commercial Vehicle Group (USA) / Lviv
• Arranging and participating in management, strategic, and HR meetings
• Booking and renting cars, ordering stationery
• External and internal correspondence, protocols, and reports
• Organizing company events
Manager / July 2015 – October 2017
Vfs Global (international) / Lviv
• Customer contact and service, including VIP customers and embassies
• Document handling and processing for visa and residence permits
• Management reports and business correspondence
• Training of new employees

Travel Manager / June 2013 – June 2015
Galluxtour / Lviv
• Consulting customers with sales, bookings, and medical insurance
• Creating advertisements, promotions, and social media campaigns
• Visiting workshops

Education:

Business Analytics (Theoretical Course) / November - December 2024
Genius Space

Basic First Aid course / May 2023
First Aidcab in UA

Consulting and Lead Generation in LinkedIn / September 2022 – December 2022
Respect.Studio

Online course in Project Management / March – May 2022
RedCamp

Online course in copywriting / March – May 2021
Online course in text editing / November – December 2020
LITOSVITA

Specialist in Tourism, Business Administration and Management / 2009 – 2014
Kyiv National University of Culture and Arts / Lviv branch

Language Skills:
Ukrainian – native, English – Upper-Intermediate, Polish – basic

Interests and Hobbies:
Books, traveling, hiking, Latina dances.