Emmanuel

EMMANUEL EKWUEME



Calgary, AB Canada ♦ [открыть контакты](см. выше в блоке «контактная информация») / [открыть контакты](см. выше в блоке «контактная информация») ♦ [открыть контакты](см. выше в блоке «контактная информация»)

Professional Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Skills
• Patience and empathy

• Customer relationship Management

• Problem solving skills

• Organization, Preparation & Multitasking

• Active listening, Team-player and collaboration

• Computer Proficiency

• Customer service & Call center Experience

Work History
Customer Care Representative, 01/2024 - 03/2025
Orthopedic Institute

• Managed high call volume with exceptional professionalism and efficiency.
• Utilized CRM systems to accurately track customer interactions and update account information.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

Customer Support Representative, 02/2023 - 11/2023
Airbnb

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Contributed to sales growth by upselling products and services based on individual customer requirements.

Chat Manager, 02/2023 - 12/2023
Astra Dent Dental Clinic

• Initiated cross-department collaborations to address recurring problems, resulting in reduced repeat customer inquiries.
• Optimized chat workflows, reducing average handle time while maintaining high-quality service standards.
• Championed the implementation of new software tools that streamlined communication between chat agents and customers for enhanced user experience.
• Created monthly reports detailing key metrics such as response times, resolutions rates, and overall team performance indicators.
• Conducted regular performance evaluations to provide constructive feedback and facilitate employee growth opportunities.

Sales Associate, 08/2020 - 02/2022
Truck-Lite Co

•Built relationships with customers to encourage repeat business.
•Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
•Helped customers locate products and checked store system for merchandise at other sites.
•Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
•Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
•Educated clients on current promotional offerings and products using persuasive selling tactics.
•Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Education
Diploma in Health And Human Service Management : Field of Management
Bow Valley College

Kiev National Economic University - Business Administration And Management
LANGUAGE
English - Proficient
German - B2
Ukrainian - B1
Certifications
• First Aid Certification & CPR & BLS
• Criminal Record Screening and Vulnerable Sector Check