Анастасія

CV

Anastazja Zelenska
[открыть контакты](см. выше в блоке «контактная информация»)
796 373 956

Passionate and experienced restaurant manager with a strong background in the hospitality industry. Skilled in
overseeing daily operations, managing teams, and delivering exceptional guest experiences. Proven ability to
optimise efficiency, maintain high service standards, and drive business growth. Adept at staff training, cost control,
and event coordination. Committed to providing premium service and fostering a welcoming atmosphere for guests.

PROFESSIONAL EXPERIENCE

04.2023 – 03.2025
Restaurant manager NOAH Kraków

• Responsible for overseeing all restaurant operations, ensuring high-quality service and guest
satisfaction.
• Managing staff recruitment, training, and performance evaluation.
• Developing and implementing strategies to optimize operational efficiency and increase profitability.
• Supervising inventory management, budgeting, and cost control.
• Handling guest relations, resolving complaints, and maintaining a positive dining experience.
• Coordinating marketing efforts, promotions, and special events.

06.2022 – 03.2023
Outlet manager Sheraton Grand Kraków Kraków

• Managing daily operations of multiple F&B outlets, ensuring smooth service and operational excellence.
• Leading a team of servers and bartenders staff
• Monitoring food and beverage quality, ensuring compliance with health and safety regulations.
• Handling budgeting, financial reporting, and revenue management.
• Enhancing customer experience through personalized service and menu innovation

04.2020 – 11.2021
Manager Assistant Bottiglieria 1881** Kraków

• Assisting the restaurant manager in daily operations, ensuring smooth workflow and guest satisfaction.
• Supervising reservations, seating arrangements, and VIP guest handling.
• Providing exceptional service to high-profile guest, offering luxury fine dining experience, ensuring guest
comfort and discretion.
01.2019 – 04.2020
Restaurant Supervisor Bistro BAZAAR Bar a Vin Kraków

• Overseeing front-of-house operations, ensuring seamless service and efficiency.
• Managing staff schedules, training, and performance reviews.
• Handling guest relations, addressing feedback, and resolving service issues.
• Monitoring inventory, ordering supplies, and controlling food and beverage costs.
• Assisting in event planning and private dining arrangements.

06.2018 – 01.2019
F&B Leader | PURO HOTEL | Kraków

• Leading restaurant and bar operations, ensuring top-tier service delivery.
• Training and mentoring staff to improve service quality and efficiency.
• Managing reservations, seating, and guest experience enhancements.
• Overseeing cash handling, financial reporting, and daily sales reconciliation.
• Assisting in marketing initiatives and promotions to attract new customers

04.2017 – 05.2018
F&B Supervisor Double Tree by Hilton Kraków

• Supervising food and beverage services across multiple hotel outlets.
• Leading a team of service staff, ensuring smooth and efficient service.
• Managing stock, overseeing purchasing, and controlling operational costs.
• Coordinating with chefs and kitchen staff to maintain menu consistency and quality.
• Ensuring compliance with hygiene, safety, and brand standards.

08.2016 – 03.2017
Head Waiter Double Tree by Hilton Kraków Kraków

• Coordinating service during peak hours and high-profile events.
• Ensuring cleanliness and compliance with hospitality standards

EDUCATION

10.2013 – 06.2015
Andrzej Frycz Modrzewski University Kraków
International business business
Bachelor degree (not obtained)

09.2002 – 06.2013
International Relations Lyceum
Secondary education
 LANGUAGES

English: intermediate
Polish: mastery
Ukrainian: native
Russian: bilingual

SKILLS

Micros OPERA POS MS Office WSET PROTEL RSVP Staff management and training
Event planning and execution Customer service and complaint resolution Team leadership
Recruitment Menu planning and f&b cost control Motivation

CERTIFICATES

12.2016
Wine & Spirit Education Trust Course - Level 2